We have all experienced calling into a company only to be met with a friendly voice asking us what we need and to press “1” for sales, or “2” for support. What most business owners, marketing managers and CEO’s miss is the value this kind of system has for a business...
Auto Attendant Phone Services: Improve Customer Call Experience Has your business evaluated your customers experience when they call into your business? Most companies spend a good portion of money on marketing to engage customers into products and services, but not...
As technology changes so does the method in how we communicate. Most of the changes we can see and feel like the evolution of rotary phones to smart phones, hand written letters to fax machine – now email and text. These are all methods businesses and their employees...
Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it...
At one point, people all around the world find themselves on hold with some sort of service provider. Depending on what type of company they are calling, they can expect to be on the line with them for minutes to hours. As a customer, this can be frustrating! Ease...
When a business finally decides to customize their phone systems with an automated on hold program, there are two main options. One is to pick the bargain, which is on hold music services only. On hold music won’t exactly entertain your client base, but it will...
All business owners would agree that if you are going to place your prospective clients on hold for too long, you run the risk of losing their business. According to a recent study that examined a small business first quarter of call flow, 63% of calls were answered,...
IVR (Interactive Voice Response) is an automated business phone system technology that enables a computer to interact with callers. IVR serves multiple purposes including the routing of phone calls and gathering information through voice recognition and DTMF...
