by cohmadmin | Mar 18, 2019 | On Hold Marketing, VoIP
Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it...
by cohmadmin | Mar 18, 2019 | Uncategorized
At one point, people all around the world find themselves on hold with some sort of service provider. Depending on what type of company they are calling, they can expect to be on the line with them for minutes to hours. As a customer, this can be frustrating! Ease...
by cohmadmin | Mar 18, 2019 | On Hold Marketing
When a business finally decides to customize their phone systems with an automated on hold program, there are two main options. One is to pick the bargain, which is on hold music services only. On hold music won’t exactly entertain your client base, but it will...
by cohmadmin | Mar 18, 2019 | On Hold Marketing
All business owners would agree that if you are going to place your prospective clients on hold for too long, you run the risk of losing their business. According to a recent study that examined a small business first quarter of call flow, 63% of calls were answered,...
by cohmadmin | Mar 18, 2019 | IVR
IVR (Interactive Voice Response) is an automated business phone system technology that enables a computer to interact with callers. IVR serves multiple purposes including the routing of phone calls and gathering information through voice recognition and DTMF...
