On Hold Messaging: Is It Really That Important?

At one point, people all around the world find themselves on hold with some sort of service provider. Depending on what type of company they are calling, they can expect to be on the line with them for minutes to hours. As a customer, this can be frustrating! Ease...

What is IVR? (Interactive Voice Response)

IVR (Interactive Voice Response) is an automated business phone system technology that enables a computer to interact with callers. IVR serves multiple purposes including the routing of phone calls and gathering information through voice recognition and DTMF...