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On Hold Messages That Reflect Your Brand

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Your Source for Custom On Hold Messages and Voice Branding

At COHM, we create professional on hold messages, voicemail prompts, and branded audio that make your business sound its best. Whether you’re a small clinic or a national brand, we help you deliver a polished caller experience with voice that connects.

In today’s fast-paced world, every customer interaction matters — and on hold messages help you make those moments count.

We offer an array of services for businesses. From in store music and on hold messages to IVR recordings that guide callers effortlessly, we enhance the customer experience. We also create custom audio solutions for radio, digital ads, and podcasts. We are always delivering professional audio.

Our services are designed to elevate your brand and leave a lasting impression. With personalized options tailored to your goals, we make sure your message aligns with your business whether you’re a small company looking for affordable marketing or a large brand in need od premium audio.

As leaders in audio branding, we know how powerful sound can be in shaping perception and building trust. Partnering with us means creating meorable caller experiences that drive loyalty and long term growth.

Listen to Real Client Work
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Industries

Who uses our services?

  • vet media marketing veterinary marketing

    Veterinarian

  • hospitality media marketing

    Hospitality & tourism

  • Automotive medial marketing

    Automotive

  • medical media marketing veterinary marketing

    Medical

  • Call Center Media Marketing

    Call Centers

  • dentistry media marketing

    Dentistry

  • Heating and cooling media marketing

    Heating & Cooling

  • manufacturing media marketing

    Manufacturing

  • optometry media marketing

    Optometry

  • pharma media marketing

    Pharma

  • plumbing media marketing

    Plumbing

  • retail media marketing

    Retail

  • telecom media marketing

    Telecom

  • trucking marketing media

    Trucking

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    The Right Sound. The Right Message. The Right Impresson.

    Create My Audio Experience
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    Hear What Our Clients Have to Say

    • “VCA Canada has been working with COHM for many years, and they have been responsive, proactive, and helpful at every turn. Highly recommended!”

      – Mark from VCA Canada

    • “We have been clients of Commercial On Hold for 20 years! The team at COHM has been nothing short of extraordinary to work with. They are responsive, efficient, and punctual, and they clearly understand and accommodate the needs of our business.”

      – Veterinary Emergency Clinic and Referral Centre

    • “The service provided for our hotel over many years has been exceptional. They are very helpful with any changes, and there have never been any issues with their product. ”

      – Heidi from Cartier Place Suites & Hotels

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      Frequently Asked Questions

      An on hold message plays while your callers wait on the line. It can include business info, promotions, service details, and more — all delivered in your brand voice.

      We recommend 3-4 minutes per message loop. It should be long enough to share key info but short enough to keep callers engaged.

      Pricing depends on what you need — one-time productions, seasonal updates, or a full audio branding package. We offer flexible plans for small businesses and multi-location companies alike.

      Absolutely. We write your script, provide voice auditions, and produce the final message — start to finish.

      Yes. We format your audio files to match your phone system’s specs, whether you’re using VoIP, cloud, or traditional PBX.

      We provide customized messages on hold that turn wait time into valuable marketing time. Instead of silence or generic music, your callers hear professionally crafted messages that inform, promote your services, and reinforce your brand. Our messages on hold help improve the caller experience, reduce hang-ups, and ensure your business sounds polished and professional.

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      How We Create Messages On Hold?

      Getting to Know the Industry
      To kick things off, we dive into the client’s world by learning what kind of business they’re in and who they serve. This helps us get a real feel for their vibe—whether it’s fun and upbeat, professional and corporate, serious and informative, or warm and friendly. Understanding their tone and audience from the start allows us to create audio messaging that truly reflects their brand personality and connects with their callers in a meaningful way.

      Deep Dive Into Your Brand
      Next, we take a virtual tour of the client’s website to get a clear sense of the brand they’ve already built. This step helps us understand their visual identity, messaging style, and overall tone. We pay close attention to the language they use, the values they highlight, and how they communicate with their audience. All of this guides us in fine-tuning our writing style to ensure the on-hold messaging feels like a natural extension of their brand—consistent, authentic, and on point.

      Creating Content
      Once we’ve got a solid understanding of the client’s brand, our wordsmiths get to work. We craft engaging paragraphs of content that align with their industry, reflect the tone of their website, and even echo the personality found in their social media presence. Every word is chosen with purpose—setting the stage for selecting the perfect voice and talent. This ensures the final production feels cohesive, authentic, and completely in tune with the client’s overall identity.

      Teamwork with the Client
      We’re all about collaboration. Once the initial script is ready, we share a draft with the client and genuinely look forward to hearing their thoughts. Their feedback is invaluable—it helps us fine-tune the tone, language, and messaging to make sure everything aligns perfectly with their audio brand. This back-and-forth ensures the final script not only sounds great but truly reflects the heart of their business. After all, no one knows their audience better than they do, and we’re here to bring that voice to life.

      Picking the Perfect Soundtrack
      We also love offering our recommendations for voice talent and music options to help bring the script to life. Each voice and music track carries its own personality, so we carefully consider what best fits the client’s brand—whether it’s calm and professional, upbeat and friendly, or anything in between. That said, the final decision is always in the client’s hands. We’re here to guide the process and ensure the audio branding feels like a perfect fit, but ultimately, it’s their voice we’re helping to shape.

      Polishing the Script
      Once we get the green light, our writers dive back in to add the final polish to the script. This stage is all about refining the details—adjusting the flow, tweaking word choices, and structuring sentences to ensure the script sounds natural and engaging when spoken aloud. It’s not just about what looks good on paper—it’s about what sounds great in the ears of your callers. These subtle adjustments make a big difference in delivering a smooth, professional VoiceOver that truly connects.

      Bring it to Life and Share
      Now, it’s showtime! Once the script is finalized, we slot it into our production queue and bring it to life. Our team gets to work—recording with the chosen voice talent, editing for clarity, and mixing in music and sound elements to create a polished, professional audio file. When everything sounds just right, we upload it directly to the client’s phone system or deliver it in their preferred format. The entire process is efficient and seamless—typically completed within just five business days.

      COHM is where success takes center stage. With our reliable systems, you can build unshakeable customer satisfaction and forge lasting client relationships. Join our community of thriving clients today. Experience the COHM edge and unleash your business’s true potential.

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      Why Should You Choose COHM?

      1

      24 to 48 Hour Turnaround Time for Emergency Recordings

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      We understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.

      2

      Professionally Recorded & Edited Production Services

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      Our team takes pride in delivering high-quality recordings. We provide professional recording and editing services to ensure that your audio productions sound polished and engaging.

      3

      Technical Support for All Services at No Additional Charge

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      We believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.

      4

      Audition Services Available for Businesses Searching for a Voice

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      Finding the right voice for your brand is crucial. We offer audition services, allowing you to listen to different voice samples and select the perfect fit for your business needs.

      5

      Expertise in Call Tree Mapping

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      Our team specializes in call tree mapping. To ensure your IVR system is efficient, organized, and tailored to your needs. We’ll help you design a call flow that maximizes customer satisfaction.

      6

      Curated, High Quality Music

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      Every single song using for our music streaming service is hand picked by our producers. We promise high quality, easy listening experiences for your business.

      Need professional audio that sounds as sharp as your brand? From on hold messaging to curated music and IVR support, COHM delivers fast, polished results — every time.

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      Who We Are

      COHM is a trusted leader in professional audio for phone systems, specializing in on hold messaging, voicemail recordings, and voice branding. For over 40 years, we’ve helped businesses across North America sound polished, professional, and on-brand.

      We’re a small team of experienced audio professionals who believe in transparency, fair pricing, and honest service. We don’t inflate our rates, and we don’t cut corners. Every message we produce is built with care, creativity, and clarity.
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      Our work may be behind the scenes, but its impact is front and center — improving customer experience, boosting engagement, and making businesses stand out.

      We stay ahead of the curve by handpicking fresh voice talent, refining scripts, and delivering clean, high-quality sound. Whether you're a small clinic or a national brand, we’ll help you craft a voice that matches your company’s culture and connects with your customers.

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      We Have a Distinctive Difference

      At COHM, our mission is simple and impactful: to provide top-notch services that make a difference for our clients. We understand that every interaction matters, and our dedicated team goes above and beyond to ensure client satisfaction. We believe in the power of communication and its value to businesses worldwide.

      Audio advertising doesn’t just capture attention—it drives real results. Studies show that listeners are more engaged with audio content than visual ads, leading to higher brand recall and stronger emotional connections.

      With the ability to target specific demographics and integrate seamlessly into daily routines, audio ads create a non-intrusive yet highly effective marketing channel. Brands that invest in audio advertising see increased conversion rates, more customer interactions, and long-term loyalty. At COHM, we optimize every sound, voice, and message to ensure your brand doesn’t just get heard—it gets remembered.

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      The Power of Audio

      Audio reaches people in ways visual ads can’t — when they’re driving, multitasking, or on hold. It’s personal, memorable, and connects on an emotional level.
      From phone systems to podcasts and streaming, audio keeps your brand voice consistent and engaging across every touchpoint.

      At COHM, we help you deliver the right message at the right moment — building trust, boosting recognition, and creating meaningful customer relationships.

      Discover how audio branding can elevate your business.

      Experience the COHM difference
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