Professional On Hold Messages & Voice Branding
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On Hold Messages That Turn Wait Time Into Opportunity
COHM is a professional audio production company specializing in on hold messages, IVR recordings, and voice branding for businesses across North America. For over 40 years we’ve helped organizations of every size, from independent clinics to national brands, sound polished, professional, and on-brand. We handle everything: scripting, real human voice talent, production, and delivery. You do nothing except sound great.
We offer a full suite of audio services including in-store music, on hold messages, IVR recordings, custom radio and digital audio, and podcast production. Every service is built around one goal: making sure every caller, customer, and listener walks away with a stronger impression of your brand.
In an industry where third-party platforms, API connections, and cloud-based tools have become the norm, knowing where your data actually goes matters. At COHM, the answer is simple: it never leaves us. Everything is handled in-house — from the first word of your script to the final delivered audio file — with no external systems involved at any stage.
For businesses where security, ethics, and customer experience are non-negotiables, COHM is built for you.
Listen to Real Client Work
Industries
Who uses our services?
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Veterinarian
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Hospitality & tourism
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Automotive
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Medical
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Call Centers
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Dentistry
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Heating & Cooling
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Manufacturing
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Optometry
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Pharma
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Plumbing
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Retail
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Telecom
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Trucking
Create a Polished Image with COHM
The Right Sound. The Right Message. The Right Impression.
At COHM, we help businesses make a strong first impression and keep it going with customer interaction. Using custom on hold messaging, branding voiceovers, and strategic audio marketing, we turn sound into one of your most effective brand tools.
We know every industry has its own voice. That’s why we collaborate with you to create audio that fits — whether you’re a clinic, retailer, trucking company, or telecom provider. From phone system recordings to branded scripts, we tailor every word and tone to reflect your brand.
Powerful audio doesn’t just fill silence – it builds trust, strengthens loyalty, and keeps your business top of mind. Let us help you deliver a polished, consisten experience your callers will remember.
Create My Audio Experience
Hear What Our Clients Have to Say
Frequently Asked Questions
An on hold message plays while your callers wait on the line, replacing silence or generic music with professionally scripted, human-voiced content. It can include business hours, promotions, service highlights, and FAQs — all delivered in your brand voice. Studies show callers are significantly less likely to hang up when they hear relevant, well-produced audio.
We recommend a 3–4 minute message loop — long enough to share meaningful information, short enough to stay engaging if a caller hears it more than once. COHM scripts are written specifically to hold attention, not just fill time.
Pricing depends on your needs — one-time productions, seasonal updates, or a full ongoing audio branding plan. COHM offers flexible options for single-location small businesses and multi-location national brands alike. Contact us for a free quote tailored to your setup.
Yes — completely. We research your brand, write your script, present voice auditions, and produce the final audio. Most clients are not involved beyond a single review and approval. We do the heavy lifting so you don’t have to.
Yes. COHM delivers audio files formatted specifically for your system — whether you’re on VoIP platforms like RingCentral or 8×8, cloud-based services, or traditional PBX hardware from Mitel, Cisco, or Avaya. If you’re not sure what you need, just ask — we’ll figure it out for you.
COHM works with businesses across
North America in industries including healthcare, veterinary, dental, hospitality, automotive, retail, telecom, legal, and more. If your business receives phone calls, we can help you make every one of them count.
Why Should You Choose COHM?
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24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We provide professional recording and editing services to ensure that your audio productions sound polished and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreFinding the right voice for your brand is crucial. We offer audition services, allowing you to listen to different voice samples and select the perfect fit for your business needs.
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Expertise in Call Tree Mapping
Read MoreOur team specializes in call tree mapping. To ensure your IVR system is efficient, organized, and tailored to your needs. We’ll help you design a call flow that maximizes customer satisfaction.
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Curated, High Quality Music
Read MoreEvery single song using for our music streaming service is hand picked by our producers. We promise high quality, easy listening experiences for your business.
Need professional audio that sounds as sharp as your brand? From on hold messaging to curated music and IVR support, COHM delivers fast, polished results — every time.
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Who We Are
COHM is a trusted leader in professional audio for phone systems, specializing in on hold messaging, voicemail recordings, and voice branding. For over 40 years, we’ve helped businesses across North America sound polished, professional, and on-brand.
We’re a small team of experienced audio professionals who believe in transparency, fair pricing, and honest service. We don’t inflate our rates, and we don’t cut corners. Every message we produce is built with care, creativity, and clarity.
Read More
Our work may be behind the scenes, but its impact is front and center — improving customer experience, boosting engagement, and making businesses stand out.
We stay ahead of the curve by handpicking fresh voice talent, refining scripts, and delivering clean, high-quality sound. Whether you're a small business or a national brand, we’ll help you craft a voice that matches your company’s culture and connects with your customers.
Your Data is Safe. Your Brand is Yours.
AI is everywhere right now and most businesses sound like it. Robotic menus, generic voices, and automated experiences that feel disconnected from the brand behind them. Callers notice. And in a world where every competitor is reaching for the same AI shortcut, the businesses that stand out are the ones that use today's technology thoughtfully with the consumer experience at the forefront.
That's exactly what COHM does.
We are a human-first audio production company with ethics at the centre of everything we do. Our default is always real, professional voice talent because we believe it delivers a superior experience for your callers and protects the reputation you've worked hard to build. Where AI fits, we use it deliberately, ethically, and on your terms, never as a shortcut, and never without your full knowledge and consent.
At COHM, your data never leaves us. We don't connect to third-party APIs, we don't feed your scripts into external platforms, and we don't use your content to train AI systems. Everything from scripting, production, voice recording, and delivery is handled entirely in-house. Your business information, messaging, and branded audio exist for one purpose only: to create a unique, boutique experience for your brand.
For enterprise clients who require AI voice integration, we offer a fully managed, closed solution, built to your specifications, integrated with your phone system, and secured to your standards. No self-serve portals, no generic platforms. A dedicated solution built around your business and your callers.
COHM is built for businesses that treat security, ethics, and customer experience as non-negotiables, not afterthoughts. Because the companies that grow are the ones their customers trust.
✅ No third-party API connections
✅ No external data processing or storage
✅ No AI voice without explicit client request and full ethical consent
✅ Enterprise AI voice available as a fully managed, bespoke solution
✅ Your scripts, recordings, and business data stay with us — always
✅ Human voice talent as the default standard, every time
We Have a Distinctive Difference
At COHM, we don't just produce audio, we protect your brand at every touchpoint. We are one of North America's longest-running audio production companies, and in over 40 years we have never compromised on quality, ethics, or the caller experience.
While most of the industry has rushed toward AI as a default, we've taken a different position. Real human voice talent is our standard, because we believe the businesses that stand out are the ones whose callers feel something. A warm, natural voice communicates care. A robotic one communicates convenience. The difference is felt before a single word is processed.
That doesn't mean we ignore today's technology. For clients who specifically request AI voice, we offer it.Every AI voice in our roster is built on a real human recording, produced with full consent and ownership by the voice actor. Your audio is processed entirely in-house, never through third-party platforms, and never used to train external systems. It's the efficiency of modern voice technology with the integrity your brand deserves.
Our position on ethics isn't just a marketing statement, it's backed by real advocacy. COHM's President serves as an AI Technical Advisor for CAVA, actively working with Canadian lawmakers to shape legislation around biometric data protection, AI voice rights, and data security standards for businesses. When we say we do things the right way, we mean it at a policy level, not just a product level.
The result is a boutique audio experience that most large platforms simply can't offer, personalized, secure, ethically produced, and built to make your callers feel like they matter.
That's the COHM difference.
