Professional IVR Recordings for Business Phone Systems | COHM

Most IVR recording projects are completed within 4–5 business days from script approval. For urgent needs we offer rush turnaround — often within 24 hours. Once your script is finalized, our team moves immediately through casting, recording, editing, formatting, and delivery. We’ll always confirm a realistic timeline upfront so you can plan your rollout with confidence.

COHM produces IVR recordings compatible with virtually every major phone platform in use today. Our audio is formatted and delivered ready to upload for VoIP systems including RingCentral, 8×8, Zoom Phone, and Vonage; cloud-based platforms such as Genesys, Five9, Dialpad, and GoTo Connect; and traditional PBX hardware from Mitel, Cisco, Avaya, and Panasonic. If you’re not sure what format your system requires, just tell us what you’re running and we’ll handle the rest — including direct coordination with your IT team or provider if needed.

Completely. COHM does not use third-party APIs, external platforms, or cloud-based tools at any stage of production. Your scripts, internal routing structure, and business information are handled exclusively by our in-house team — never shared, never stored externally, and never used to train AI systems. For enterprise clients in regulated industries including healthcare, legal, finance, and government, this means your proprietary content stays private from the first word of your script to the final delivered file. COHM’s President serves as an AI Technical Advisor for CAVA, actively working with Canadian lawmakers on biometric data protection and AI voice rights — so our commitment to data security is backed at a policy level, not just a product level.

Yes — and this is one of the most overlooked risks in audio branding. Voice talent retire, move on, or become unavailable. When that happens, most businesses are left scrambling to find a match or re-record their entire phone system from scratch. COHM offers voice cloning as a legacy protection service — not for AI synthesis or automation, but to preserve your brand voice exactly as it is today. With your voice talent’s full consent and ownership of their digital model, we create a secure, private clone that ensures your brand sound remains consistent for years to come. No matter what happens with your original talent, your voice stays yours.

Yes — and we take this seriously. When COHM casts voice talent for your brand, that voice is not available to your direct competitors. We maintain strict exclusivity agreements with our talent pool to ensure your brand sound remains uniquely yours within your industry. Your callers will never hear the same voice on a competitor’s phone system. For enterprise clients investing in a consistent, recognizable brand voice, this exclusivity is not a bonus — it’s a standard part of how we work.

Yes — and we encourage it. COHM regularly coordinates directly with IT departments, telephony administrators, and managed service providers to ensure seamless implementation. We deliver every audio file labeled, formatted, and ready to upload to your specific platform — and if your team needs guidance on file placement, system configuration, or integration, we’re available to support that process at no additional charge. Our goal is zero friction on your end from the moment files are delivered.

Absolutely. Your business changes — and your phone system should reflect that. COHM provides ongoing support for updates, additions, seasonal changes, and full re-records whenever your needs evolve. Many of our enterprise clients have worked with us for years, returning whenever they launch a new product, open a new location, or simply want to refresh their brand voice. There are no complicated contracts or retainer requirements — just reach out when you need us and we’ll turn it around fast.

Text-to-speech puts the work on you — you’re still writing scripts, testing outputs, and uploading files. COHM handles everything: scripting, casting real professional voice talent, production, and delivery of finished audio ready to load into your system. You do nothing. The end result is the same as any automated tool — polished, ready-to-use recordings — except yours sound like a real brand. We’re not against AI. We just use it better, with a real human voice at the centre.