Custom Message On Hold That Reflects Your Brand
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Elevate Your Brand With Custom Message On Hold
Enhance Caller Experience with Custom Message On Hold
Seamless, natural speech can make all the difference for a communications system. This is where our voice over facility at COHM truly stands out. We offer advertising messages and services that complement any application, providing a superior caller experience.
Implementing Custom Message On Hold reduces caller irritation, elevates customer satisfaction, improves your overall brand and creates a positive customer experience. Our team of skilled producers and writers is here to help you create a strong, professional, and lasting first impression.
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The Impact of Being On Hold
Now, let’s talk about the impact of client waiting times. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Ready to Experience On Hold Music?
Want to help your clients stay on the line ? Contact us today, and we’ll start putting together your business’s custom on hold experience. With COHM’s on hold messaging services, you can transform your business and leave a lasting impression on every call.
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Plans & Pricing Made Just For You
Service Solutions for Custom Message On Hold
We have you covered with competitive plans and pricing. Our team will customize a unique membership for each client to perfectly suit their phone system requirements and branding. Starting at $15 per month, you’ll enjoy perks like free equipment, no charge for custom holiday productions, and unlimited script writing and customer support.
We create personalized service packages focused on building customer loyalty and lasting connections. Whether you run a small family store or manage multiple business locations, we have options that will suit your needs and budget. We also guarantee the best prices possible, making sure you get the most value out of your investment.
Who We Are
We are the undisputed leader in communications in North America, dominating customer experience for over 40 years. Though unseen, our products and services have reached countless callers. From on-hold marketing to podcast advertisements, we provide high quality audio productions.
As technology keeps changing, we promise to keep our services at the forefront of customer service, innovation and creativity. We align with your business needs, helping you create an audio brand that fits perfectly with your company’s culture long term.
SPECIAL OFFERS
Frequently Asked Questions
We recommend including a mix of helpful information—such as hours, location, services, promotions, and brand personality. Our team helps you write a script that fits your tone and goals.
We suggest updating your messages seasonally or whenever you have new services, promotions, or announcements. Fresh content keeps callers engaged and reflects an active, growing business.
Yes! We provide fully bilingual on hold messages, recorded by professional voice talent, to help businesses serve customers in both official languages.
Our pricing is straightforward. We offer flexible packages, from one-time productions to monthly subscriptions that include seasonal updates. Contact us for a quote tailored to your setup.
Absolutely. Incorporating seasonal promotions is a great way to keep your messaging fresh and relevant. Whether it's holiday specials, back-to-school offers, or summer sales, updating your on-hold messages to reflect current promotions can engage callers and drive sales.
Absolutely. We format your audio specifically for your phone system—whether it's traditional, VoIP, or cloud-hosted. If you're unsure about compatibility, we’re happy to help test it.
We’re all ears and here to help. Give us a call or fill out the form below, and one of our team members will get in touch within 24 hours.
It’s Nice to Meet You.
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800-267-5229
123 Address Way
hello@COHM.com
