Automated Call Attendant Services | Professional Voice Greetings & Menus
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Customize Your Phone System with Voice Prompts
Automated Call Attendant Services for Your Business
COHM creates professionally voiced automated call attendant recordings for businesses across North America, including custom greetings, menu prompts, and on-hold messaging that sound polished and on-brand. We’ve been doing this for over 40 years.
A clear, natural-sounding automated call attendant reduces hang-ups and helps callers trust they’ve reached the right business. Our recordings are formatted for VoIP, PBX, and AI-based platforms like Genesys, so they integrate without extra setup, whether you’re running a single location or managing a multi-location system.
Your automated call attendant is often a caller’s first impression of your brand, so it should sound like one.
At COHM, we don’t just record your script, we help shape it. Our producers, voice directors, and roster of professional voice talent ensure every message is delivered with studio-grade clarity, so your auto attendant sounds as professional as the business behind it.
LISTEN TO DEMOSOur Services
COHM provides auto attendant services for businesses of all sizes, from single-location clinics to nationwide organizations.
Whether you’re setting up a new system, updating department menus, or building a multi-language setup, we handle it with straightforward per-page pricing and volume discounts for larger or multi-location projects.
Need messages in English, French, Spanish, or another language? We have voice talent to match, polished, professional, and always on-brand.
Want to see what this looks like in practice? Check out 40 auto attendant script examples.Read More
✅ What You Get with COHM
🧾 Per-Page Pricing
Billing based on script length, no hidden fees
💸 Bulk Discounts
Lower rates for high-volume or multi-location orders
🌍 Multi-Language Talent
Professional voices in English, French, Spanish, and more
🎧 Ready-to-Use Files
Delivered formatted for your phone system, ready to install
⚡ Fast Turnaround
24 to 48 hour turnaround available for urgent recordings
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We offer professional recording and auto attendant script writing services. Our goal is to make your IVR prompts sound polished and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreSelecting the perfect voice for your brand is essential to distinguishing yourself in today’s competitive market. We offer audition services to help you find the perfect voice for your auto attendant recordings.
5
No DIY Steps. Ever.
Read MoreMost audio production tools put the work on you, writing prompts, generating outputs, reviewing results, reformatting files, and troubleshooting delivery. That is not efficiency, that is just shifting the burden. At COHM there is one step: send us your scripts and tell us when you need them. We handle everything else. Casting, recording, editing, formatting, and delivery. You receive clean, production-ready audio files with nothing left to do except upload them to your system.
6
Your Scripts Stay Private. Your Brand Stays Yours
Read MoreAt COHM, your scripts and business content never leave us. All production is handled entirely in-house with no third-party API connections and no external platforms at any stage. Your proprietary content stays completely private, never processed by outside systems, never used to train external AI models.
Choosing COHM means a production partner who handles everything, scripting, casting, recording, editing, and delivery, with no third-party platforms.
START YOUR PROJECT
What Is an Automated Call Attendant?
An automated call attendant is a phone system feature that answers incoming calls and routes them to the right department or extension without the need for a live receptionist. When a caller dials in, they hear a professional greeting followed by menu options that guide them quickly to where they need to go. Whether you’re a small business managing limited staff or a multi-location organization handling high call volumes, an automated call attendant ensures every call is answered with consistency and professionalism.
Reduce Hang-Ups
Up to 67% of customers hang up out of frustration when they cannot reach the right person quickly, according to Glance customer service research.
Boost Caller Retention
Industry research shows that providing information to callers on hold increases caller retention by 40% and increases inquiries about products and services by 15%.
Every Call Counts
According to Voice Response, Inc., roughly 34% of callers who hang up never call back. A smooth, professional greeting and routing system helps you keep the calls you already have.
Trusted at the Highest Level
According to Unitel Voice research, 85.8% of Fortune 500 companies use auto attendants to manage their call volume and maintain a professional, consistent brand voice.
Hear a sample:
Frequently Asked Questions
An automated call attendant is a phone system feature that answers incoming calls and routes them to the right department or extension without a live receptionist. Callers hear a recorded greeting followed by menu options, like “press 1 for sales, press 2 for support,” that guide them to where they need to go. It’s a simple way to handle call volume professionally without adding staff.
Yes. COHM provides professionally recorded voice talent matched to your brand’s tone and personality for custom greetings, menu prompts, and system messages, all formatted for your phone system.
A live receptionist personally answers and handles each call, while an automated call attendant uses a recorded greeting and menu to route callers without a person involved. Many businesses combine both, using the automated attendant for basic routing and the receptionist for calls that need a human touch. This gives you cost-effective coverage without sacrificing service quality.
No. Most VoIP, PBX, and cloud phone systems accept uploaded audio files in standard formats like WAV or MP3. COHM delivers your recordings properly formatted and labeled, ready to upload with no extra conversion or tech support needed on your end.
Yes. COHM provides professional recordings in English, French, Spanish, and many other languages through native voice talent, including fully scripted bilingual menus for businesses serving multilingual callers.
Most projects are completed within a few business days, depending on the number of scripts and languages required.
Yes. We make it easy to refresh your messaging, whether you are updating business hours, adding departments, or rolling out seasonal promotions.
Automated Call Attendant Voice Messages That Keep Callers Engaged
Your automated call attendant, IVR system, and on-hold messaging work together to shape your caller’s experience, and it starts with a clear, professional voice recording. At COHM, we produce brand-aligned messages that guide callers smoothly, share helpful information while they wait, and reinforce your professionalism at every touchpoint.
🎙️ Professional IVR & Auto Attendant Prompts
Greet callers with clarity and route them with confidence
⏳ Engaging On-Hold Messaging
Share FAQs, updates, and promos during wait times
🌐 Consistent Brand Voice
Every message matches your tone, across every location
📈 Improved Caller Satisfaction
Reduce hang-ups with clear, professional communication
Looking to build a call tree? Check out our auto attendant call tree tips.
Why On Hold Marketing and an Automated Call Attendant Go Hand in Hand
Your caller’s journey does not stop at the greeting, it continues while they are on hold. Pairing your automated call attendant with custom on hold marketing creates a seamless, professional experience from start to finish.
Your automated call attendant gets callers to the right place quickly, while on hold marketing keeps them engaged and informed during wait times.
Together, they deliver a consistent brand voice throughout the call, reduce caller frustration, and turn hold time into a chance to promote your services and build trust.
Empowering Your Brand is Easy
COHM produces professional voice recordings formatted to work with VoIP, cloud-based, and traditional PBX phone systems, so installation is simple no matter what platform your business runs on.
✅ VoIP systems
RingCentral, 8x8, Zoom Phone, and Vonage
✅ Cloud-based phone services
Dialpad, GoTo Connect, and Aircall
✅ Traditional PBX setups
Mitel, Cisco, Avaya, and Panasonic
Once your audio is finalized, we deliver files labeled and formatted to your system's exact needs, no extra conversion required, just upload and go. We can also coordinate directly with your IT team or provider to make the update smooth on your end.
Curious about how COHM can elevate your business? Don’t hesitate to reach out to us today. We prioritize prompt customer service and guarantee a response within 24 hours.
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