Phone Tree Systems for Business | COHM
Services
Integrating Your Phone Tree With VoIP or PBX
Build a Phone Tree System That Keeps Every Call on Track
With over 40 years of experience, COHM’s production team leads the way in phone tree systems, creating clear and professional recordings that strengthen brand identity and keep every caller on track.
We design custom phone tree scripts, voice prompts, and menu options that reflect your brand’s tone and guide callers exactly where they need to go. Our experience across multiple industries ensures your phone tree system is not only technically flawless but built to support your business goals.
Clear, natural speech makes all the difference. Our professional phone tree recordings improve call flow, reduce hang ups, and make navigating your system effortless. They’re also compatible with modern VoIP and AI based platforms like Genesys.
A great phone tree system does more than route calls. It builds trust, reduces frustration, and supports daily operations. Professionally produced phone tree recordings help you create a seamless caller journey while reinforcing your brand’s credibility.
We go beyond basic menu options. COHM’s team includes seasoned producers, skilled scriptwriters, and top tier voice talent. Every menu prompt is crafted for clarity and connection, giving your business a polished and reliable phone tree system that makes a lasting first impression.
Hear a sample:
What’s Included with Our Phone Tree System Services
Our phone tree system services are designed to be flexible, professional, and easy to work with, whether you’re a small business or a large multi location operation.
Beyond recording, we can also help you plan and build your phone tree strategy from the ground up. Our team can map out call flow, suggest menu structures, and make sure every option leads your callers exactly where they need to go.
We bill per page to keep pricing clear and predictable, and we offer generous discounts for bulk orders, making it an ideal choice for businesses with multiple menus, departments, or region specific branches. Need recordings in English, French, Spanish, or another language? We have access to professional voice talent in almost any language.
Every file is delivered clean, clearly labeled, and formatted specifically for your phone system, so setup is quick and stress free on your end.
🧾 Per Page Pricing
Transparent billing based on script length
💸 Bulk Discounts
Lower rates for high volume projects or multi location needs
🌍 Multi Language Options
Access to professional voice talent in any language
🎧 Clean, Ready to Use
Delivered in the correct format for your phone system
⚡ Fast Turnaround
Quick delivery without compromising quality
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that urgent situations can arise and need immediate attention. That’s why we prioritize emergency recordings, offering fast turnaround times to support your business when it matters most. You can rely on us to deliver your audio productions quickly and on schedule.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We offer professional recording and editing services to make sure your IVR prompts sound polished, clear, and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in offering complete support to our clients. With COHM, you’ll get technical assistance for all our services—always included, with no extra fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreTry our audition service to find the perfect voice for your IVR recordings. With a wide range of voice talents available, we’ll help you choose the one that best fits your customer service goals.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive experience in call tree mapping. Let’s work together to organize, streamline, and tailor your IVR system to fit your exact needs. We’ll help you design a call flow that boosts customer satisfaction and supports long-term business success.
6
Data Collection
Read MoreIVR recordings can provide valuable insights into caller behavior, preferences, and pain points. By analyzing this data, you can better understand your customer base, spot areas for improvement, and make smarter, data-driven business decisions.
By choosing COHM for your phone tree system, you’re investing in a smoother caller experience and a stronger professional image. Our expertly crafted phone tree recordings guide callers with clear and intuitive navigation, reducing frustration and improving satisfaction. With high quality voiceovers tailored to your brand, you’ll make a lasting first impression while enhancing communication, trust, and efficiency across every department.
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Frequently Asked Questions
Most projects are completed within 4–5 business days. In a rush? We can meet tighter deadlines—often within hours.
Yes! We offer a wide range of professional voice options—male or female, various languages, tones, and accents. We’ll help you find the perfect voice to match your brand.
We provide audio files in all major formats—WAV, MP3, μ-law, a-law, and more. Not sure what format your phone system requires? Don’t worry—we’ve got you covered.
Absolutely! If you already have prompts and just need updates, we’ll match the tone, pacing, and format to keep everything seamless.
Yes! We can help write or fine-tune your scripts so your callers hear clear, friendly, and professional messages every time.
At COHM, we’ve developed the technology behind custom AI voice bots using advanced text-to-speech. This is happening quietly behind the scenes—but we’re ready to build a tailored voice bot just for your business, using our professional voice talent and years of audio expertise.
Phone Tree Systems and On Hold Messages That Keep Your Callers Connected
Your phone tree system is often the first voice your callers hear, and your on hold messaging fills the moments in between. Together, they shape the caller’s entire experience. At COHM, we create seamless, brand aligned audio that guides your callers efficiently while keeping them informed, reassured, and engaged every step of the way.
🎙️ Professional Phone Tree Recordings
Greet callers with clarity and warmth
⏳ Thoughtful On Hold Messaging
Share updates, FAQs, or promotions while they wait
🌐 Consistent Brand Voice
Across every part of your phone system
📈 Improved Caller Satisfaction
Reduce hang ups and lighten support strain with better communication
Natural Speech Voiceovers: A Smart Choice for Business Phones
A real human voice adds warmth, clarity, and authenticity to your phone system, something robotic voices simply can’t replicate. At COHM, our professionally recorded phone tree system messages work seamlessly with VoIP, cloud based, and traditional phone setups.
Here are 6 reasons to use professional phone tree recordings and a custom phone tree system in your business:
A natural voice adds warmth, clarity, and authenticity to your phone tree system, something synthetic or robotic voices simply can’t match. It gives your callers the sense that they’re connecting with a real business that values professionalism and personal service. Whether it’s a main menu, department option, or on hold message, a human voice builds trust and leaves a lasting impression.
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Our Services
In addition to phone tree systems, COHM offers a full suite of audio branding services to elevate your business communication. Whether you’re improving how callers navigate your menu, creating the right in store atmosphere, or sharing your story through a podcast, we’ve got you covered:
📞 Phone Tree Systems
Custom call routing and menu design with professional voice recordings that guide callers smoothly
🎙️ On Hold Messaging
Branded voice messages with background music that keep callers engaged while they wait
🎵 In Store Music
Licensed playlists tailored to match your brand’s tone and customer experience
🎧 Podcast Production
Professional storytelling to highlight your business, people, and purpose
Let your brand sound as good as it looks, with audio that leaves a lasting impression at every touchpoint.
The Impact of Being On Hold
Now, let’s talk about the impact of being on hold. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Empowering Your Brand is Easy
At COHM, we specialize in creating professional phone tree system recordings that integrate seamlessly with a wide range of phone systems. Whether your business runs on VoIP, cloud based platforms, or traditional PBX hardware, our phone tree menus, greetings, and on hold messages are formatted for easy installation and optimized for top tier performance.
✅ Our phone tree recordings work with: VoIP systems like RingCentral, 8x8, Zoom Phone, and Vonage.
Cloud based phone services such as Dialpad, GoTo Connect, and Aircall
Traditional PBX setups including Mitel, Cisco, Avaya, Cisco, and Panasonic.
Once your phone tree audio is finalized, we deliver files clearly labeled and formatted to your system’s exact needs. No extra conversion or setup required — just upload and go.
We can also coordinate directly with your IT team or phone provider to ensure a smooth update. With COHM, professional phone tree systems have never been easier to implement.
Discover how our services can elevate your brand.
Experience the difference with us
We prioritize prompt customer service and guarantee a response within 24 hours.
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Our Legacy and Future
COHM has been a trusted name in audio production for over 40 years, helping businesses across North America sound professional, polished, and on brand. From the early days of analog recordings to today’s advanced digital platforms, we’ve evolved with technology while staying true to what matters most — creating real human connection through great audio.
As we look to the future, COHM continues to embrace innovation in voice technology, podcast storytelling, and smart audio solutions. In 2026, we’ll be introducing our high quality text to speech phone tree system voice bot, bringing the warmth and clarity of human speech to automated menus without compromising your brand or the caller experience.
