Professional On Hold Messaging for a Better Caller Experience
Services
Tailored on hold messaging for VoIP, PBX, and cloud-based phone systems.
Deliver a Seamless Caller Experience with Custom On Hold Messaging
Clear, natural speech is key to delivering outstanding customer service across any phone system. That’s where COHM’s professional voice recording service makes a real difference. We create on-hold messages that fit seamlessly into your business environment — keeping callers engaged and reinforcing your brand. The result? A smoother, more professional experience that leaves a lasting impression.
Adding background music to your on-hold messaging helps reduce caller frustration and improves the overall experience. Our expert team works with you to craft custom scripts, select the right voice talent, and ensure every message aligns perfectly with your brand — so every call starts strong and stays on track.
GET A FREE DEMOWhat’s Included in Our On Hold Messaging Service
We customize our on hold messaging plans to fit your exact needs — whether you’re a single-location shop or managing a national brand. Expect competitive pricing, maximum value, and no hidden fees.
Everything You Need — All in One Service
🎙️ Custom scriptwriting
🗣️ Professional voice recordings
🎵 Background music
📂 Formatted audio files
🔁 FlexibilityRead More
Extra Perks for Members
✔️ Free playback equipment
✔️ Script edits
✔️ Production support
✔️ Free auto attendant greetings
✔️ Holiday message options
Let us handle the audio — so your business always sounds polished, professional, and on brand.
Frequently Asked Questions
On hold messaging is the practice of playing customised promotional messages to callers while they wait on hold. Instead of silence or generic music, businesses can use this time to promote services, announce updates, or reinforce their brand.
Background music simply plays in the background while a caller waits. On hold advertising, however, includes spoken messages that share helpful information, promotions, or business updates — making hold time more productive and engaging.
Yes! At COHM, we offer flexibility for updates with many of our plans. This allows you to tailor your messaging for seasons, holidays, or limited-time offers at no extra cost.
Most likely — yes. We support a wide range of systems, from traditional desk phones to VoIP platforms. Just send us a photo of your setup or a quick description, and we’ll confirm compatibility. If you need equipment, we provide it for free!
The Impact of Being On Hold
Here is a detailed overview of what occurs when you place phone calls on hold. Have you ever considered how often your company asks a call to stay on the line? The statistics speak for themselves.
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We provide professional recording and editing services to ensure that your IVR recording prompts sound polished and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreFinding the right voice for your brand is crucial. We offer audition services, allowing you to listen to different voice samples and select the perfect fit for your IVR recordings.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive expertise in call tree mapping, ensuring that your IVR system is organized, efficient and tailored to your specific requirements. We’ll help you design a call flow that maximizes customer satisfaction.
6
Curated, High Quality Music
Read MoreEvery single song using for our music streaming service is hand picked by our producers. We promise high quality, easy listening experiences for your business.
Need professional audio that sounds as sharp as your brand? From on hold messaging to curated music and IVR support, COHM delivers fast, polished results — every time.
listen to our work
Who We Are
COHM is a trusted leader in professional audio for phone systems, specializing in on hold messaging, voicemail recordings, and voice branding. For over 40 years, we’ve helped businesses across North America sound polished, professional, and on-brand.
We’re a small team of experienced audio professionals who believe in transparency, fair pricing, and honest service. We don’t inflate our rates, and we don’t cut corners. Every message we produce is built with care, creativity, and clarity.
Our work may be behind the scenes, but its impact is front and center — improving customer experience, boosting engagement, and making businesses stand out.
We stay ahead of the curve by handpicking fresh voice talent, refining scripts, and delivering clean, high-quality sound. Whether you’re a small clinic or a national brand, we’ll help you craft a voice that matches your company’s culture and connects with your customers.
As a full-service on hold marketing company, COHM has been creating custom caller experiences since 1983 — blending branded scripts, professional voiceovers, and licensed music to reflect your business.
Top 5 Promotions to Use in On Hold Messaging
Are you wondering what to say when your callers are on hold? Here are the top five things our clients commonly highlight in their on hold marketing:
Business Hours and Location:
Make it easy for callers to know when you're open and where you're located, especially if you have multiple branches.
Current Promotions:
Highlight seasonal specials, new products, or limited-time offers to encourage callers to take action.
Company History or Milestones:
Share your company’s story or key achievements (e.g., anniversaries, awards). This helps build credibility and trust, especially for new callers.
FAQ Answers:
Address frequently asked questions that customers often call about. This can save time for both your callers and your team, offering instant solutions.
Seasonal Messages or Tips:
Provide timely information, like seasonal advice, safety tips, or helpful reminders (e.g., "Winter driving tips" in the colder months or "Back-to-school tips").
At COHM, we’ve crafted on hold messaging for a wide range of industries tailoring each message to reflect the unique needs of our clients. From medical clinics and veterinary practices to hotels, transportation companies, and pharmaceutical brands, we bring professionalism and creativity to every project. We also work with businesses in telecommunications, automotive, heating and cooling, electrical services, and more — delivering customized, engaging messages that resonate with callers in any field.
Hear a sample:
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