40 Effective Auto Attendant Scripts for Your Business
09/11/2025
Give your callers a smooth, stress-free experience with these 20 ready-to-use auto attendant scripts.
Your phone system is often the very first impression people have of your business. A polished, professional auto attendant not only gets callers to the right place but also makes your company sound trustworthy and organized. The right script can improve customer experience, reduce hold times, and free up your team from repetitive call routing.
To help you out, we’ve put together 20 effective auto attendant scripts you can use as-is or customize for your business. From general greetings to industry-specific options, you’ll find plenty of inspiration here.
General Business Auto Attendant Scripts
1. Standard Greeting
“Thank you for calling [Business Name]. To better serve you, please choose from the following options. For sales, press 1. For customer support, press 2. For billing, press 3. To speak with an operator, press 0.”
2. After-Hours Greeting
“You’ve reached [Business Name]. Our office is currently closed. Regular business hours are Monday through Friday from 9 AM to 5 PM. Please press 1 to leave a message, or press 2 for emergency contact information.”
3. Holiday Greeting
“Happy Holidays from all of us at [Business Name]. Our office is closed for the holiday season from [dates]. Please press 1 to leave us a message, or press 2 to hear our reopening hours. We look forward to connecting with you soon.”
4. Voicemail Routing Greeting
“You’ve reached [Business Name]. If you know your party’s extension, you may dial it at any time. To leave a message for sales, press 1. For customer support, press 2. For all other inquiries, press 3.”
5. Short & Simple Menu
“Welcome to [Business Name]. For sales, press 1. For service, press 2. For hours and location, press 3.”
Industry-Specific Auto Attendant Scripts
6. Veterinary Clinic Script
“Thank you for calling [Clinic Name], where we care for your pets like family. If you’re calling about an emergency, please press 1 now. To book an appointment, press 2. For prescription refills, press 3. For clinic hours and location, press 4.”
7. Law Office Script
“You’ve reached [Law Firm Name]. If you are a new client, press 1. If you are an existing client, press 2. For billing inquiries, press 3. To speak with an operator, press 0.”
8. Real Estate Script
“Thank you for calling [Realty Name]. To speak with an agent, press 1. To inquire about selling your property, press 2. For mortgage and financing support, press 3. For office hours and location, press 4.”
9. Dental Office Script
“Welcome to [Dental Office Name]. To book an appointment, press 1. For billing inquiries, press 2. To confirm or change an existing appointment, press 3. For emergencies, press 4.”
10. Automotive Dealership Script
“You’ve reached [Dealership Name], your trusted dealer for [brand] vehicles. For sales, press 1. For service and repairs, press 2. For parts, press 3. To speak with our receptionist, press 0.”
Customer Service & Sales Focused Scripts
11. Sales Department Routing
“Thank you for calling [Business Name]. To be connected with a sales representative, press 1. For product support, press 2. For all other inquiries, press 3.”
12. Customer Support Routing
“You’ve reached [Business Name] support. For technical assistance, press 1. For account questions, press 2. To return to the main menu, press 9.”
13. Billing & Accounts Script
“Welcome to [Business Name]. For billing or payment inquiries, press 1. For account updates, press 2. To speak to a representative, press 0.”
14. Appointment Scheduling Script
“Thank you for calling [Business Name]. To schedule an appointment, press 1. To reschedule or cancel, press 2. To confirm an appointment, press 3.”
15. Promotions/Marketing Message
“Thank you for calling [Business Name]. Did you know we’re currently offering [promotion]? Ask about it when you speak with a representative. For sales, press 1. For service, press 2. For billing, press 3.”
Advanced & Polished Auto Attendant Scripts
16. Multilingual Greeting
“Thank you for calling [Business Name]. For service in English, press 1. Pour le service en français, appuyez sur le 2. Para español, presione 3.”
17. Multi-Location Business Script
“Welcome to [Business Name]. To reach our downtown location, press 1. For our east side location, press 2. For our west side location, press 3.”
18. VIP/Existing Client Routing
“Welcome back to [Business Name]. If you are an existing client, press 1 to be connected directly with your account representative. If you are a new client, press 2.”
19. Emergency/Time-Sensitive Script
“You’ve reached [Business Name]. If this is an urgent matter, please press 1 now to be connected immediately. For all other calls, please remain on the line for our menu options.”
20. Personalized “Thank You” Script
“Thank you for calling [Business Name]. We appreciate your trust and look forward to serving you. Please choose from the following options. For sales, press 1. For customer support, press 2. For billing, press 3.”
More Effective Auto Attendant Scripts Examples
Industry-Specific Expansions
21. Restaurant or Café Script
“Thank you for calling [Restaurant Name]. To place an order for pickup, press 1. For reservations, press 2. For catering inquiries, press 3. For hours and location, press 4.”
22. Medical Clinic Script
“You’ve reached [Clinic Name]. If this is a medical emergency, please hang up and dial 911. To book an appointment, press 1. To confirm or change your appointment, press 2. For prescription renewals, press 3.”
23. Hotel or Hospitality Script
“Welcome to [Hotel Name]. To make a reservation, press 1. To reach the front desk, press 2. For event bookings, press 3. For directions, press 4.”
24. Gym or Fitness Center Script
“Thanks for calling [Gym Name]. To learn about memberships, press 1. For class schedules, press 2. To speak with a trainer, press 3. For hours and location, press 4.”
25. Nonprofit or Charity Script
“Thank you for supporting [Organization Name]. To make a donation, press 1. For volunteer opportunities, press 2. For event information, press 3. To speak with our team, press 0.”
Customer Service-Focused Expansions | Effective Auto Attendant Scripts for Your Business
26. Delivery/Logistics Script
“You’ve reached [Company Name]. For shipment tracking, press 1. To schedule a delivery, press 2. For billing, press 3. To speak to an agent, press 0.”
27. Tech Company Script
“Welcome to [Company Name]. For product support, press 1. For software updates, press 2. For billing, press 3. To speak with customer service, press 0.”
28. E-Commerce Script
“Thank you for calling [Store Name]. To track an order, press 1. To start a return or exchange, press 2. For product questions, press 3. For promotions and gift cards, press 4.”
29. Subscription Service Script
“Welcome to [Service Name]. To manage your subscription, press 1. For billing inquiries, press 2. To cancel your service, press 3. For customer support, press 0.”
30. Utility or Service Provider Script
“You’ve reached [Utility Company Name]. To report an outage, press 1. For billing, press 2. To start or stop service, press 3. To speak with a representative, press 0.”
Advanced and Creative Variations
31. Seasonal Promotion Script
“Thanks for calling [Business Name]. Ask about our [seasonal promotion] happening now. For sales, press 1. For service, press 2. For billing, press 3.”
32. Membership-Based Business Script
“Welcome to [Business Name]. If you are a member, press 1. To learn how to become a member, press 2. For billing, press 3. To reach customer support, press 0.”
33. Multi-Language Extended Script
“Thank you for calling [Business Name]. For English, press 1. Pour le français, appuyez sur 2. Para español, presione 3. For all other languages, press 4 to connect with our operator.”
34. Queue Announcement Script
“You’ve reached [Business Name]. Please note that wait times may be longer than usual. To leave a message and have us return your call, press 1. To stay on the line, press 2.”
35. High-Call Volume Script
“Thank you for calling [Business Name]. Due to higher than normal call volumes, your wait may be longer than usual. For faster service, you can also visit our website at [URL]. Otherwise, please remain on the line.”
Location and Multi-Branch Scripts
36. Franchise Business Script
“Welcome to [Company Name]. To reach our [City] location, press 1. For our [City] location, press 2. For our [City] location, press 3.”
37. Real Estate Multi-Agent Script
“Thank you for calling [Agency Name]. To reach [Agent Name], press 1. To reach [Agent Name], press 2. For office hours and location, press 3.”
38. Education or Training Center Script
“You’ve reached [Center Name]. To inquire about courses, press 1. To speak with admissions, press 2. For billing and tuition, press 3. For campus directions, press 4.”
39. Government/Community Office Script
“Welcome to [Department Name]. For community services, press 1. For permits and applications, press 2. For billing, press 3. To speak with a representative, press 0.”
40. Emergency Services Contractor Script
“Thank you for calling [Company Name]. If this is an emergency, press 1 to be connected immediately. For non-urgent service calls, press 2. For billing, press 3. For hours and location, press 4.”
Final Thoughts
Your auto attendant is more than just a call-routing tool — it’s a chance to showcase professionalism, build trust, and make life easier for your customers and staff. By choosing the right script, you can give every caller a smooth, stress-free experience.
Want a polished, professional recording of your auto attendant script? At COHM, we specialize in voiceovers and on-hold marketing that keep your brand sounding consistent and reliable. Contact us today to get started.
Curious about how COHM can elevate your business? Don’t hesitate to reach out to us today. We prioritize prompt customer service and guarantee a response within 24 hours.
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