Business Telephony Services for Modern Companies
Services
Make Your Phone System Work Harder with Telephony Service Enhancements
The Voice of Your Business | Enhance Your Phone System
Before anyone walks through your door, visits your website, or reads your brochure, they often hear you first. That first impression usually happens over the phone, and what callers hear shapes how they feel about your brand.
At COHM, we specialize in professional telephony services that turn your phone system into a smooth, consistent experience for every caller. We make your business sound confident, organized, and welcoming in all languages.
Founded in 1983, COHM has been part of the world’s telephony evolution for more than 40 years. From recording on cassette tapes to today’s digital VoIP systems, we’ve seen how sound defines professionalism.
What Are Telephony Services?
Telephony services cover everything related to how your business manages and presents itself through phone communication, from how calls are answered, to how they’re routed, to what callers hear while waiting.
It’s a blend of strategy, scripting, and sound engineering that ensures your brand sounds as professional as it looks.
At COHM, telephony services include:
📞 Auto attendant recordings and menu design
🌳 IVR and call tree planning
🎧 On-hold marketing and custom message production
💬 Voicemail greetings
🎵 Streaming music for business
💻 File formatting for VoIP and PBX systems
🇨🇦 Bilingual recordings in all lanuages
Every business phone system is different, which is why we tailor every project to fit your setup and brand. Whether you’re building a new phone tree, refreshing your greetings, or upgrading to a VoIP platform, our team ensures every detail sounds professional and on-brand. From scripting to final delivery, we make it easy for your callers to have a smooth, welcoming experience that reflects the quality of your busines.
Even with the rise of chatbots and social media, phone calls remain one of the most trusted forms of communication. When something truly matters — booking an appointment, confirming an order, or solving a problem, customers pick up the phone.
Yet, many businesses still treat their phone system as an afterthought. A 2023 Invoca study found that 65% of consumers prefer speaking to a person for important transactions. Companies with consistent caller experiences are two to three times more likely to convert those calls into sales.
Frequently Asked Questions
Telephony services include everything related to how your business answers, routes, and manages phone calls. From professional greetings and phone tree setups to on-hold marketing and music, these tools improve caller experience and make your business sound more professional and trustworthy.
No — our audio files are formatted to match your system, whether you use VoIP (like RingCentral or Zoom Phone) or a traditional PBX. We handle all the technical details so your recordings are ready to upload and play perfectly.
An auto attendant is a basic menu system that directs callers by pressing numbers (for example, “Press 1 for Sales”). An IVR, or interactive voice response system, is more advanced — it can capture spoken responses, provide detailed information, and integrate with CRM or scheduling tools.
Turnaround time depends on the size of your project, but most standard recordings are delivered within 3–5 business days. Rush service is also available if you need your phone system updated quickly, which delivers same day.
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We provide professional recording and editing services to ensure that your on hold prompts sound polished and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreFinding the right voice for your brand is crucial. We offer audition services, allowing you to listen to different voice samples and select the perfect fit for your on hold recordings.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive expertise in call tree mapping, ensuring that your phone system is organized, efficient and tailored to your specific requirements. We’ll help you design a call flow that maximizes customer satisfaction.
6
Curated, High Quality Music
Read MoreEvery single song using for our music streaming service is hand picked by our producers. We promise high quality, easy listening experiences for your business.
Need professional telephony services that sound as sharp as your brand? From on-hold messaging to curated music and IVR support, COHM delivers fast, polished results — every time. 🎧✨📞
Listen to our work
The Impact of Being On Hold
Now, let’s talk about the impact of client waiting times. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
We provide customized telephony solutions that turn wait time into valuable marketing time. Instead of silence or generic background music, your callers hear professionally crafted messages that strengthen customer loyalty, promote your products and services, and highlight special offers — all while enhancing the overall caller experience.
Contact usHow We Create Messages On Hold?
Getting to Know the Industry
To kick things off, we dive into the client’s world by learning what kind of business they’re in and who they serve. This helps us get a real feel for their vibe—whether it's fun and upbeat, professional and corporate, serious and informative, or warm and friendly. Understanding their tone and audience from the start allows us to create audio messaging that truly reflects their brand personality and connects with their callers in a meaningful way.
Deep Dive Into Your Brand
Next, we take a virtual tour of the client’s website to get a clear sense of the brand they’ve already built. This step helps us understand their visual identity, messaging style, and overall tone. We pay close attention to the language they use, the values they highlight, and how they communicate with their audience. All of this guides us in fine-tuning our writing style to ensure the on-hold messaging feels like a natural extension of their brand—consistent, authentic, and on point.
Creating Content
Once we’ve got a solid understanding of the client’s brand, our wordsmiths get to work. We craft engaging paragraphs of content that align with their industry, reflect the tone of their website, and even echo the personality found in their social media presence. Every word is chosen with purpose—setting the stage for selecting the perfect voice and talent. This ensures the final production feels cohesive, authentic, and completely in tune with the client’s overall identity.
Teamwork with the Client
We’re all about collaboration. Once the initial script is ready, we share a draft with the client and genuinely look forward to hearing their thoughts. Their feedback is invaluable—it helps us fine-tune the tone, language, and messaging to make sure everything aligns perfectly with their audio brand. This back-and-forth ensures the final script not only sounds great but truly reflects the heart of their business. After all, no one knows their audience better than they do, and we’re here to bring that voice to life.
Picking the Perfect Soundtrack
We also love offering our recommendations for voice talent and music options to help bring the script to life. Each voice and music track carries its own personality, so we carefully consider what best fits the client’s brand—whether it’s calm and professional, upbeat and friendly, or anything in between. That said, the final decision for music and messages is always in the client’s hands. We’re here to guide the process and ensure the audio branding feels like a perfect fit, but ultimately, it’s their voice we’re helping to shape.
Polishing the Script
Once we get the green light, our writers dive back in to add the final polish to the script. This stage is all about refining the details—adjusting the flow, tweaking word choices, and structuring sentences to ensure the script sounds natural and engaging when spoken aloud. It’s not just about what looks good on paper—it’s about what sounds great in the ears of your callers. These subtle adjustments make a big difference in delivering a smooth, professional VoiceOver that truly connects for effective on hold marketing.
Bring it to Life and Share
Now, it’s showtime! Once the script is finalized, we slot it into our production queue and bring it to life. Our team gets to work—recording with the chosen voice talent, editing for clarity, and mixing in music and sound elements to create a polished, professional audio file. When everything sounds just right, we upload it directly to the client’s phone system or deliver it in their preferred format. The entire process is efficient and seamless—typically completed within just five business days.
COHM is where success takes center stage. With our reliable systems, you can build unshakeable customer satisfaction and forge lasting client relationships. Join our community of thriving clients today. Experience the COHM edge and unleash your business’s true potential.
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Who We Are | Full-Service Telephony Company
COHM is a trusted leader in professional telephony services, specializing in on-hold messaging, voicemail recordings, and voice branding for business phone systems. For over 40 years, we’ve helped companies across North America sound polished, professional, and perfectly on-brand. As the longest-running on-hold company in Canada, we’ve proudly served clients since the early days of the industry.
We’re a small team of experienced audio professionals who believe in transparency, fair pricing, and honest service. We don’t inflate our rates, and we don’t cut corners, every message we produce is crafted with care, creativity, and clarity.
Our work may be behind the scenes, but its impact is front and center, improving customer experience, boosting engagement, and helping businesses stand out.
We stay ahead of the curve by handpicking fresh voice talent, refining scripts, producing high-quality on-hold music, and delivering clean, consistent sound across all telephony systems. Whether you’re a small clinic or a national brand, we’ll help you craft a voice that fits your culture and connects with your customers.
Top 5 Promotions to Use in On Hold Telephony Solution
Wondering what to say when your callers are on hold?
When planning your telephony services strategy, whether it’s on hold messaging, voicemail, or IVR menus, choosing the right content makes all the difference. Here are five of the most effective topics our clients like to highlight:
Business Hours and Location
Make it easy for callers to know when you’re open and where you’re located, especially if you have multiple branches or service areas.
Current Promotions
Promote seasonal specials, new products, or limited time offers to spark interest and encourage callers to take action.
Company History or Milestones
Share your story, values, or key achievements like anniversaries and awards. It builds credibility and trust, especially for first time callers.
FAQ Answers
Address common questions your customers ask most often. This saves time for your team, improves service, and gives callers instant answers.
Seasonal Messages or Tips
Offer timely, relevant info such as winter safety reminders, summer travel prep, or back to school tips. Small touches like these make your messages feel fresh and engaging year round.
Hear a sample:
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