Custom Music On Hold Messages for Business
Services
Enhance Your Caller Experience With Branded Messaging and Licensed Music
Enhance Caller Experience with Custom Music On Hold Messages
Seamless, natural speech can make all the difference in your phone system. That’s where our professional voice services at COHM stand out. We specialize in creating custom music on hold messages that elevate every caller’s experience.
By replacing generic hold music with branded, informative messaging, you reduce frustration, improve customer satisfaction, and strengthen your business identity. Whether you’re guiding callers, promoting services, or simply making hold time feel shorter, custom music on hold messages transform every interaction into a brand-building opportunity.
Our team of experienced producers and writers work with you to craft polished, professional content that leaves a strong and lasting first impression.
GET YOUR FREE QUOTEWhat’s Included in Our Music On Hold Service
We customize our music on hold plans to fit your exact needs — whether you’re a single-location shop or managing a national brand. Expect competitive pricing, maximum value, and no hidden fees.
Everything You Need — All in One Service
🎙️ Custom scriptwriting
🗣️ Professional voice recordings
🎵 Background music
📂 Formatted audio files
🔁 Flexibility
Extra Perks for Members
✔️ Free playback equipment
✔️ Script edits
✔️ Production support
✔️ Free auto attendant greetings
✔️ Holiday message options
Let us handle the audio — so your business always sounds polished, professional, and on brand.
Frequently Asked Questions
We recommend including a mix of helpful information—such as hours, location, services, promotions, and brand personality. Our team helps you write a script that fits your tone and goals.
We suggest updating your messages seasonally or whenever you have new services, promotions, or announcements. Fresh content keeps callers engaged and reflects an active, growing business.
Yes! We provide fully bilingual on hold messages, recorded by professional voice talent, to help businesses serve customers in both official languages.
Our pricing is straightforward. We offer flexible packages, from one-time productions to monthly subscriptions that include seasonal updates. Contact us for a quote tailored to your setup.
Absolutely. Incorporating seasonal promotions is a great way to keep your messaging fresh and relevant. Whether it’s holiday specials, back-to-school offers, or summer sales, updating your on-hold messages to reflect current promotions can engage callers and drive sales.
Absolutely. We format your audio specifically for your phone system—whether it’s traditional, VoIP, or cloud-hosted. If you’re unsure about compatibility, we’re happy to help test it.
The Impact of Being On Hold
Now, let’s talk about the impact of client waiting times. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We provide professional recording and editing services to ensure that your IVR recording prompts sound polished and engaging.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in providing comprehensive support to our clients. With COHM, you’ll have access to technical assistance for all our services without any additional fees.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreFinding the right voice for your brand is crucial. We offer audition services, allowing you to listen to different voice samples and select the perfect fit for your IVR recordings.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive expertise in call tree mapping, ensuring that your IVR system is organized, efficient and tailored to your specific requirements. We’ll help you design a call flow that maximizes customer satisfaction.
6
Curated, High Quality Music
Read MoreCurated, High Quality Music
Every single song using for our music streaming service is hand picked by our producers. We promise high quality, easy listening experiences for your business.
Need professional audio that sounds as sharp as your brand? From on hold messaging to curated music and IVR support, COHM delivers fast, polished results — every time.
LISTEN TO OUR WORK
Who We Are
COHM is a trusted leader in professional audio for phone systems, specializing in on hold messaging, voicemail recordings, and voice branding. For over 40 years, we’ve helped businesses across North America sound polished, professional, and on-brand.
We’re a small team of experienced audio professionals who believe in transparency, fair pricing, and honest service. We don’t inflate our rates, and we don’t cut corners. Every message we produce is built with care, creativity, and clarity.
Our work may be behind the scenes, but its impact is front and center — improving customer experience, boosting engagement, and making businesses stand out.
We stay ahead of the curve by handpicking fresh voice talent, refining scripts, and delivering clean, high-quality sound. Whether you’re a small clinic or a national brand, we’ll help you craft a voice that matches your company’s culture and connects with your customers.
As a full-service on hold marketing company, COHM has been creating custom caller experiences since 1983 — blending branded scripts, professional voiceovers, and licensed music to reflect your business.
Top 5 Promotions to Use in On Hold Advertising
Are you wondering what to say when your callers are on hold? Here are the top five things our clients commonly highlight in their on hold marketing:
Business Hours and Location:
Make it easy for callers to know when you're open and where you're located, especially if you have multiple branches.
Current Promotions:
Highlight seasonal specials, new products, or limited-time offers to encourage callers to take action.
Company History or Milestones:
Share your company’s story or key achievements (e.g., anniversaries, awards). This helps build credibility and trust, especially for new callers.
FAQ Answers:
Address frequently asked questions that customers often call about. This can save time for both your callers and your team, offering instant solutions.
Seasonal Messages or Tips:
Provide timely information, like seasonal advice, safety tips, or helpful reminders (e.g., "Winter driving tips" in the colder months or "Back-to-school tips").
Hear a sample:
We’re all ears and here to help. Give us a call or fill out the form below, and one of our team members will get in touch within 24 hours.
It’s Nice to Meet You.
"*" indicates required fields
800-267-5229
123 Address Way
hello@COHM.com
