Advertise On Hold: Turn Wait Time Into Marketing Time
Services
Custom Messages and Music for Every Call Your Business Already Gets
Enhance Caller Experience: Advertise On Hold
To advertise on hold means replacing silence or generic music with scripted, professionally recorded messages that play while callers wait on the line. Instead of dead air, callers hear information about your services, current promotions, and answers to common questions, turning time they were already spending on the phone into a marketing moment.
COHM handles the entire process for you. Scriptwriting, voice recording, music selection, and delivery formatted for your phone system. Most businesses are up and running within five business days.
Get startedWhat’s Included When You Advertise On Hold With COHM
We customize our on hold advertising plans to fit your exact needs – whether you’re a single-location shop or managing a national brand. Expect competitive pricing, maximum value, and no hidden fees.
Everything You Need – All in One Service
🎙️ Custom scriptwriting
🗣️ Professional voice recordings
🎵 Background music
📂 Formatted audio files
🔁 Flexibility
Extra Perks for Members
✔️ Free playback equipment
✔️ Script edits
✔️ Production support
✔️ Free auto attendant greetings
✔️ Holiday message options
Let us handle the audio – so your business always sounds polished, professional, and on brand.
The Impact of Being On Hold
Here is a detailed overview of what occurs when you place phone calls on hold. Have you ever considered how often your company asks a call to stay on the line? The statistics speak for themselves.
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Frequently Asked Questions
It means replacing hold music or silence with scripted, voice recorded messages that promote your business while callers wait. It turns wait time into a chance to inform and engage callers instead of losing their attention.
Almost certainly. COHM’s on hold advertising works with traditional landlines, VoIP, and most modern business phone systems. If you are unsure, send us your setup and we will confirm compatibility, with equipment provided free if needed.
They describe the same core service. Advertise on hold refers to the action of setting it up, while on hold marketing refers to the broader strategy and ongoing messaging plan. COHM provides both as one service.
Most businesses are live within five business days, covering scriptwriting, approval, recording, and delivery.
Everything You Need. Professionally Handled.
COHM delivers a complete, done-for-you solution so your phone audio sounds professional, on-brand, and consistent—every time.
WHAT’S INCLUDED
HOW COHM HANDLES IT
SCRIPTING
We write clear, professional messaging tailored to your business and your callers.
VOICE TALENT
We select professional voice talent that reflects your brand and connects with your audience.
PRODUCTION
We produce clean, polished audio using industry-leading equipment and in-house expertise.
FORMATTING & DELIVERY
We deliver the final audio in the exact format your phone system requires—ready to use.
IMPLEMENTATION SUPPORT
We provide guidance and support to ensure a smooth setup process.
UPDATES & CHANGES
Need a change? We handle updates quickly and make the process easy.
CONSISTENCY ACROSS LOCATIONS
We help ensure a consistent, professional experience across all locations and phone systems.
Professional audio makes a difference.
Let us handle it—so you can focus on your business.
BASIC
$40/month
- 2 script updates per year
- Custom scriptwriting included
- Professional human voices
- Licensed background music
- No DIY steps. We handle everything
- Phone system ready
- FREE holiday production
Standard
$65/month
- Everything in Basic package +
- 5 script updates per year
- Auto attendant recordings for your phone system
- Voicemail and after hours recordings
- 15% off radio or podcast ads
- FREE holiday production
Custom Package
Custom Pricing
- Everything in Standard package +
- Unlimited updates
- Multi location services
- Bilingual voice productions
- Dedicated production manager
- Campaign scheduling
- Competitive voice exclusivity
Custom messages and music turn hold time into brand recognition and loyalty. Custom messages and music turn hold time into brand recognition and loyalty.
Why Businesses Advertise On Hold
Silence on hold causes people to hang up. Once a caller disconnects, they often do not call back, which means a missed call can mean a missed sale. Advertising on hold keeps callers engaged for the time they are already on the line, using that moment to answer questions, promote services, and reinforce your brand before your team ever picks up.
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