Human Voice Recordings for Genesys Cloud | COHM
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Professional human voice recordings for Genesys Cloud. One step: send us your script and we handle the rest.
Human Voice Recordings for Genesys Cloud Phone Systems
Human voice recordings for Genesys Cloud are professionally produced audio prompts that replace the platform’s default text-to-speech voices with real, warm, on-brand sound. They are formatted specifically for Genesys Cloud’s prompt library and delivered ready to upload – no conversion, no technical work required on your end.
Genesys Cloud is one of the most powerful contact center platforms available – but the voice your callers hear is only as good as the recordings behind it. Generic text-to-speech prompts tell callers they are dealing with a system. A real human voice tells them they are dealing with a brand that cares.
At COHM, we produce professional human voice recordings specifically formatted for Genesys Cloud. Whether you are replacing deprecated TTS voices, launching a new phone system, or upgrading an existing setup, we handle everything: scripting, voice casting, recording, editing, and delivery in the exact file format Genesys requires. One step: send us your script and tell us when you need it. We handle the rest.
Hear a sample:
Your Scripts Stay Private. Your Brand Stays Yours.
In an industry where third-party platforms and API connections have become the norm, knowing where your data goes matters. At COHM, the answer is simple: it never leaves us. All production is handled entirely in-house with no third-party API connections and no external platforms at any stage. Your Genesys scripts, internal routing structure, and branded messaging stay completely private, never processed by outside systems, never used to train external AI models.
Our work
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that urgent situations arise without warning. Whether you are launching a new Genesys flow, responding to a system change, or facing a hard deadline, we prioritize emergency recordings and deliver fast without sacrificing quality. You can count on us to deliver your files on schedule, every time.
2
Formatted Specifically for Genesys Cloud
Read MoreEvery audio file we deliver is formatted to Genesys Cloud’s exact specifications, including the correct codec, sample rate, and file naming convention for direct upload to your prompt library. No conversion required, no back and forth with your IT team. Just files that work first time, every time.
3
Technical Support for All Services at No Additional Charge
Read MoreWe believe in offering complete support to our clients. With COHM, you get technical assistance for all our services, always included with no extra fees. If you need help with file placement, system configuration, or Genesys integration, we are here to support that process at no additional cost.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreFinding the right voice for your Genesys phone system matters. We offer audition services so you can hear exactly how your recordings will sound before production begins. With a wide range of professional voice talent available, we will help you find the voice that best represents your brand and connects with your callers.
5
No DIY Steps. Ever.
Read MoreMost audio production tools put the work on you, writing prompts, generating outputs, reviewing results, reformatting files, and troubleshooting delivery. That is not efficiency, that is just shifting the burden. At COHM, there is one step: send us your script and tell us when you need it. We handle everything else. Casting, recording, editing, formatting to Genesys specifications, and delivery. You receive clean, production-ready audio files with nothing left to do except upload them to your system.
6
Your Files.Your Data.Your Control
Read MoreEvery audio file COHM produces belongs entirely to you. Your scripts are never stored on third-party platforms, never used to train AI models, and never shared outside our production team. Once your recordings are delivered, you own them completely, formatted, labeled, and ready to load into your Genesys system. No subscriptions, no licensing fees, no strings attached. Just finished audio that is yours to keep and update whenever you need.
Your Genesys system deserves a voice that reflects your brand. Let COHM produce the human voice recordings that make every caller interaction count
Request Your Free Genesys Voice Audit
Genesys Cloud Already Handles The Intelligence. We Handle The Voice.
Genesys Cloud already handles the intelligent routing, automation, and data analysis your contact center needs. It manages call flows, queues, workforce management, reporting, and integrations at an enterprise level. The platform is built to be powerful, flexible, and scalable. What it cannot do is make your callers feel something. That is not a technology problem. That is a human one. And no amount of platform sophistication changes the fact that a robotic voice telling your callers to press one is still a robotic voice.
That is where COHM comes in. We produce the real human voice that sits at the front of your Genesys system, warm, clear, on-brand, and formatted for seamless integration with your existing setup. Your callers never hear a generic text-to-speech prompt. They hear a brand that has thought carefully about every touchpoint in their experience. Smart technology runs behind the scenes while genuine human connection leads every interaction, from the first greeting to the final transfer. That is the difference between a phone system that works and one that actually connects.
Let’s make some noiseOne Step. Send It. We Handle Everything.
There is one step: send us your script and tell us when you need it. That is it. COHM handles everything else, casting, recording, editing, formatting, and delivery. No DIY steps. No plugins. No back and forth. Just finished, production-ready Genesys voice recordings back in your hands, fast.
The results speak for themselves. 59% of consumers feel AI has caused businesses to lose the human touch in customer service and 90% still prefer interacting with a human over a chatbot. Meanwhile, 61% of customers will take their business elsewhere after just one frustrating phone experience. A real human voice in your Genesys phone system is not a luxury. It is a retention strategy.
At COHM, real human voice talent is our default standard on every project. Not because we cannot use AI, but because we believe your callers deserve better than generic. 61% of people believe AI advancements require an increased focus on trust and ethics. We agree, which is why COHM’s President serves as an AI Technical Advisor for CAVA, actively working with Canadian lawmakers on AI voice rights, biometric data protection, and data security standards for business.
COHM has been delivering production-ready human voice audio for over 40 years. The process is simple. The results are not generic.
Frequently Asked Questions
Most IVR recording projects are completed within 4–5 business days from script approval. For urgent needs we offer rush turnaround — often within 24 hours. Once your script is finalized, our team moves immediately through casting, recording, editing, formatting, and delivery. We’ll always confirm a realistic timeline upfront so you can plan your rollout with confidence.
COHM produces IVR recordings compatible with virtually every major phone platform in use today. Our audio is formatted and delivered ready to upload for VoIP systems including RingCentral, 8×8, Zoom Phone, and Vonage; cloud-based platforms such as Genesys, Five9, Dialpad, and GoTo Connect; and traditional PBX hardware from Mitel, Cisco, Avaya, and Panasonic. If you’re not sure what format your system requires, just tell us what you’re running and we’ll handle the rest — including direct coordination with your IT team or provider if needed.
Completely. COHM does not use third-party APIs, external platforms, or cloud-based tools at any stage of production. Your scripts, internal routing structure, and business information are handled exclusively by our in-house team — never shared, never stored externally, and never used to train AI systems. For enterprise clients in regulated industries including healthcare, legal, finance, and government, this means your proprietary content stays private from the first word of your script to the final delivered file. COHM’s President serves as an AI Technical Advisor for CAVA, actively working with Canadian lawmakers on biometric data protection and AI voice rights — so our commitment to data security is backed at a policy level, not just a product level.
Yes — and this is one of the most overlooked risks in audio branding. Voice talent retire, move on, or become unavailable. When that happens, most businesses are left scrambling to find a match or re-record their entire phone system from scratch. COHM offers voice cloning as a legacy protection service — not for AI synthesis or automation, but to preserve your brand voice exactly as it is today. With your voice talent’s full consent and ownership of their digital model, we create a secure, private clone that ensures your brand sound remains consistent for years to come. No matter what happens with your original talent, your voice stays yours.
Yes — and we take this seriously. When COHM casts voice talent for your brand, that voice is not available to your direct competitors. We maintain strict exclusivity agreements with our talent pool to ensure your brand sound remains uniquely yours within your industry. Your callers will never hear the same voice on a competitor’s phone system. For enterprise clients investing in a consistent, recognizable brand voice, this exclusivity is not a bonus — it’s a standard part of how we work.
Yes — and we encourage it. COHM regularly coordinates directly with IT departments, telephony administrators, and managed service providers to ensure seamless implementation. We deliver every audio file labeled, formatted, and ready to upload to your specific platform — and if your team needs guidance on file placement, system configuration, or integration, we’re available to support that process at no additional charge. Our goal is zero friction on your end from the moment files are delivered.
Absolutely. Your business changes — and your phone system should reflect that. COHM provides ongoing support for updates, additions, seasonal changes, and full re-records whenever your needs evolve. Many of our enterprise clients have worked with us for years, returning whenever they launch a new product, open a new location, or simply want to refresh their brand voice. There are no complicated contracts or retainer requirements — just reach out when you need us and we’ll turn it around fast.
Text-to-speech puts the work on you — you’re still writing scripts, testing outputs, and uploading files. COHM handles everything: scripting, casting real professional voice talent, production, and delivery of finished audio ready to load into your system. You do nothing. The end result is the same as any automated tool — polished, ready-to-use recordings — except yours sound like a real brand. We’re not against AI. We just use it better, with a real human voice at the centre.
Your Brand Voice. Protected Forever.
Brand voice continuity is one of the most overlooked risks in audio production.
When a voice talent retires or becomes unavailable, most businesses are forced to re-record their entire Genesys system from scratch. COHM eliminates that risk entirely.
We build bespoke brand voices driven strictly by live human talent. Using advanced voice preservation technology, we create a secure private vault for your brand's verbal identity, activating only if your voice talent retires, becomes unavailable, or can no longer fulfill their role.
Your Genesys system never loses its voice. Your brand identity never fades. The essence of who you are stays consistent, protected, and entirely yours for as long as you need it.
Professional Human Voice Recordings: The Smart Choice for Genesys Cloud
A real human voice adds warmth, clarity, and authenticity to your Genesys phone system, something robotic voices simply cannot replicate. At COHM, our professionally recorded voice prompts work seamlessly with Genesys Cloud, VoIP platforms, and traditional phone systems across North America.
Here are 6 reasons to use professional human voice recordings in your Genesys phone system:
Genesys Cloud gives your contact center the intelligence to route, automate, and scale. COHM gives it a voice worth listening to. Your callers cannot always explain why one phone system feels better than another. But they feel it immediately, and it shapes how they think about your business from that moment forward.
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What the Genesys TTS Deprecation Actually Means for Your Business
On August 5, 2026, Genesys Cloud is ending native support for select Google and Microsoft text-to-speech voices. If your contact center currently uses these voices for IVR prompts, auto attendant greetings, or phone menus, you have two options: migrate to a third-party TTS integration billed under the BYOT-A model, or replace your AI-generated voices with professionally recorded human audio.
The BYOT-A route keeps you on text-to-speech - just with added cost, a new integration to manage, and the same generic AI voice your callers have always found frustrating. It solves the technical problem without solving the experience problem.
The COHM route solves both. We replace your deprecated TTS voices with real, professionally recorded human prompts - formatted to Genesys Cloud's exact specifications and delivered ready to upload to your prompt library. Your callers hear a warm, on-brand voice instead of a synthetic one. Your contact center sounds the way a world-class platform like Genesys deserves to sound.
One step: send us your current prompt list and tell us when you need it. We handle the rest.
COHM replaces your deprecated Genesys TTS voices with real human recordings. One step, fully handled.
Experience the difference with us
Why This Is Actually an Opportunity
The TTS deprecation is pushing many contact centers to revisit something they have quietly lived with for years - a phone experience that sounds automated, generic, and disconnected from the brand behind it. For businesses that have been meaning to upgrade their voice experience, this is a natural moment to do it properly.
COHM has been producing human voice audio for contact centers across North America for over 40 years. We know Genesys. We know what enterprise teams need to make a smooth transition. And we know that the difference between a phone system that works and one that actually connects comes down to one thing: the voice your callers hear first
Proprietary Technology. Human Results.
Most audio production companies speed up delivery by plugging into public AI APIs, putting your scripts and brand data at risk and leaving your workflow vulnerable to broken connections at any point. COHM took a different approach entirely.
We custom built our own proprietary production software, designed specifically for professional voice audio. These tools eliminate the slow manual bottlenecks of traditional audio editing without ever removing the human touch. Our master producers use this technology to clean, master, and deliver flawless human vocal files faster and better than ever before. No third-party platforms, no data exposure, no broken API risks, and no compromise on quality. The result is the perfect fusion of high-speed delivery and uncompromised human artistry, built in-house and protected by design.
While You're Upgrading Your Genesys Voice Experience...
Many of our Genesys clients also upgrade their on-hold messaging at the same time. It makes sense - if you are investing in a professional voice for your IVR menus, your hold time should sound just as polished. Here is why on-hold marketing matters for your callers:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
We prioritize prompt customer service and guarantee a response within 24 hours.
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