Automated Phone Tree Setup & Professional IVR Design
Services
Professional Automated Phone Tree Services for Businesses
Your Phone System Shouldn’t Confuse Customers
Before anyone walks through your door, visits your website, or reads a single word about your business, they experience you through your phone system. Your automated phone tree is often the very first interaction a customer has with your brand. How calls are answered, routed, and handled creates an immediate impression, and that impression shapes how people feel about your business long before they ever reach a real person.
At COHM, we design and produce professional automated phone tree systems that make the caller experience smooth, clear, and easy to navigate. From auto attendants and call routing to on hold messaging, streaming music, and system prompts, we ensure your phone system sounds organized, polished, and welcoming in English, French, or fully bilingual environments.
Founded in 1983, COHM has supported the evolution of business telephony for more than four decades. We have moved from producing audio on cassette tapes for early systems to delivering fully formatted digital files for modern VoIP and cloud platforms. Across every stage of that evolution, we have seen how a well-designed automated phone tree strengthens professionalism, builds trust, and elevates a brand from the very first ring.
Get A Custom Script
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency audio files, ensuring a quick turnaround time to meet your business needs. You will get your files formatted, coded, named and ready to use.
2
Custom Automated Phone Tree Design & Professional Audio
Read MoreWe specialize in designing automated phone trees that are structured, clear, and professionally voiced. From call flow planning to script development and branded audio production, our team ensures every prompt sounds polished, consistent, and aligned with your business.
3
Smart Integration With Real Human Warmth
Read MoreWe format every automated phone tree audio file for platforms like RingCentral, 8×8, Zoom Phone, Avaya, Mitel, Cisco, and Genesys, ensuring seamless integration with modern VoIP and cloud-based phone systems. Today’s platforms manage automation and call routing. That is where technology should lead.
The voice your callers hear should still feel human.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreSelecting the perfect voice for your brand is essential to distinguishing yourself in today’s competitive market. We offer audition services to help you find the perfect voice for your auto attendant recordings.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive expertise in call tree mapping for call routing. We ensure that your IVR system is organized, efficient and tailored to your specific requirements. We’ll help you design a call flow that maximizes customer satisfaction and can handle high call volumes effectively.
6
Data Collection
Read MoreModern automated phone tree and IVR systems can provide valuable insights into caller behavior, menu selections, call volumes, and routing patterns. While COHM focuses on designing and producing the voice and structure of your system, your phone platform can track this data to help you better understand customer preferences and identify service gaps. With a well-designed IVR structure in place, the data your system collects becomes clearer, more actionable, and more useful for informed business decisions.
Upgrade your automated phone tree with a system that sounds clear, professional, and easy to navigate.
Start Your Project
Give Your Business a Distinct Voice
If your phone system sounds rushed, unclear, or generic, your business may be losing valuable opportunities. A caller’s experience is shaped by every part of your telephony system, from the main menu to on hold messaging to after hours greetings. At COHM, we help businesses of all sizes create a polished, consistent, and fully branded caller journey. Whether you are updating one auto attendant or managing a complex multi location telephony setup, our tailored recordings ensure every caller hears professionalism, clarity, and warmth from the moment the phone rings. A well designed telephony experience builds trust, supports your brand, and helps callers take the next step with confidence.
LISTEN TO DEMOS
What’s Included with Our VoIP Telephony Service
Our automated phone tree services are flexible, clear, and easy to implement for both small businesses and multi-location organizations. Whether updating a single auto attendant or managing complex call routing across departments and regions, every script and audio file is designed to create a smooth, professional caller experience.
We keep pricing simple with straightforward per-page billing and reduced rates for higher-volume projects. This works especially well for businesses with multiple locations or specialized routing needs. Recordings are available in English, French, Spanish, and many other languages through professional voice talent.
🧾 Per Page Pricing
Clear billing based on script length. In many cases, professionally recorded human voice audio is more cost-effective than AI platforms that rely on ongoing usage fees.
💼 Bulk Discounts
Lower rates available for larger automated phone tree projects and multi-location organizations.
🌍 Multi-Language Options
Access to professional voice talent in multiple languages to support regional, national, or global communication.
🎧 Clean & Ready to Use
All audio is delivered in the correct format for your phone system, fully produced and ready to upload. We manage the entire process, including script writing, audio production, editing, and system-ready formatting.
⚡ Fast Turnaround
Quick delivery without sacrificing quality. We remove all the DIY steps, so you do not need to script, generate, edit, format, or troubleshoot anything. Simply upload the finished audio and test your system.
Frequently Asked Questions
Telephony services include everything that shapes your caller experience, such as auto attendants, call trees, on hold messaging, voicemail greetings, and system prompts. A professional telephony system helps callers reach the right place quickly, creates a strong first impression, and supports your brand every time the phone rings.
In most cases, yes. AI voices often require ongoing usage fees, subscriptions, and DIY work. Human voice recordings are typically more affordable, feel more natural, and create a warmer connection with callers. At COHM, we support AI driven routing and automation inside the phone system, but we cloak all of that technology with a real human voice so the experience feels clear and genuine
Yes. We format audio for all major platforms, including RingCentral, 8×8, Zoom Phone, Avaya, Mitel, and Cisco. Every file is delivered clean, tested, and ready to upload so you do not have to troubleshoot formats or settings.
Absolutely. We provide recordings in English, French, Spanish, and many other languages. Our multilingual talent allows you to deliver a consistent and culturally appropriate experience for local or global callers.
We use simple per page billing so you only pay for the amount of script you need. We also offer bulk discounts for multi location businesses or companies with many extensions, departments, or menu options.
Automated Phone Tree Services That Blend Smart Technology with Real Human Connection
Your automated phone tree is often the first interaction a customer has with your business. The structure of your menus, the clarity of your auto attendant, and the quality of your on hold messaging all influence how organized and credible your company feels before a conversation even begins.
At COHM, we design automated phone tree systems that combine intelligent routing with professionally produced human voice audio. The technology manages the call flow behind the scenes, while a clear, natural voice guides callers confidently from one
A natural voice adds warmth and authenticity to your phone system, turning routine prompts into real brand moments. Every greeting, menu, and on-hold message becomes an opportunity to build trust.
Let's chat
Our Services
In addition to automated phone tree design, COHM provides a full suite of audio branding services that strengthen every customer touchpoint. From improving the caller experience to enhancing your in-store atmosphere or sharing your story through professional audio, we help your brand sound consistent and credible everywhere it’s heard.
📞 On Hold Messaging
Branded voice messaging with music that keeps callers informed and engaged while they wait.
🎵 In-Store Music
Licensed playlists curated to reflect your brand and elevate the customer environment.
🎧 Podcast Production
Professionally produced storytelling that highlights your business, your team, and your purpose.
The Impact of Being On Hold
Now, let’s talk about the impact of being on hold. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Curious about how COHM can elevate your business? Don’t hesitate to reach out to us today. We prioritize prompt customer service and guarantee a response within 24 hours.
Ready to Collaborate?
"*" indicates required fields
