VoIP Telephony Service Solutions That Leave a Lasting Impression
Services
Make Every Call Count with a Clear, Branded VoIP System
Branded VoIP Telephony Services for a Smooth and Pleasant Caller Experience
VoIP telephony services are the complete set of voice recordings, auto attendant prompts, call tree menus, and on hold messaging that shape how callers experience your business phone system. At COHM, we produce every element of that experience — scripted, recorded by real human voice talent, formatted for your platform, and delivered ready to upload. We’ve been doing this for over 40 years, supporting businesses across North America on everything from single-location phone systems to complex multi-site VoIP setups.
At COHM, we provide complete telephony services that make your caller experience smooth, clear, and consistent from the moment the phone rings. Whether it is your auto attendant, call tree, on hold messaging, streaming music, or system prompts, we help your business sound organized, polished, and welcoming in English, French, or fully bilingual.
Founded in 1983, COHM has supported the evolution of business telephony on a global scale for more than four decades. From producing audio on cassette tapes for early phone systems to delivering fully formatted digital files for modern VoIP and cloud platforms, we have seen how a well designed telephony experience strengthens professionalism, builds trust, and elevates your brand worldwide.
Get A Custom Script
Why Should You Choose COHM?
1
24 to 48 Hour Turnaround Time for Emergency Recordings
Read MoreWe understand that there are urgent situations that require prompt attention. That’s why we prioritize emergency recordings, ensuring a quick turnaround time to meet your business needs.
2
Professionally Recorded & Edited Production Services
Read MoreOur team takes pride in delivering high-quality recordings. We offer professional recording and auto attendant script writing services. Our goal is to make your IVR prompts sound polished and engaging.
3
Smart Integration With Real Human Warmth
Read MoreWe format every audio file for systems like RingCentral, 8×8, Zoom Phone, Avaya, Mitel, and Cisco. Modern phone systems already handle automation and AI routing, and that is where the technology should work. We believe the voice your callers hear should still feel human. Even as we build advanced AI voice tools, our approach is to let the system automate and then cloak it with a real human voice to create a natural, welcoming experience.
You also receive full technical support for every service at no additional cost. Formatting help, uploads, and troubleshooting are all included.
4
Audition Services Available for Businesses Searching for a Voice
Read MoreSelecting the perfect voice for your brand is essential to distinguishing yourself in today’s competitive market. We offer audition services to help you find the perfect voice for your auto attendant recordings.
5
Expertise in Call Tree Mapping
Read MoreOur team has extensive expertise in call tree mapping for call routing. We ensure that your IVR system is organized, efficient and tailored to your specific requirements. We’ll help you design a call flow that maximizes customer satisfaction and can handle high call volumes effectively.
6
Data Collection
Read MoreInteractive Voice Response IVR recordings can gather valuable data on caller behaviour, voice responses, preferences, and pain points. By looking at this data, you can understand your customers better. You can find areas to improve and make smart business choices.
Choosing COHM for your VoIP telephony needs enhances your entire caller experience. We help your business sound professional and confident by giving your company a clear and consistent voice. Our services create a strong first impression and guide callers smoothly from the moment the phone rings.
Start Your Project
What’s Included with Our VoIP Telephony Service
Our telephony services are built to be flexible, clear, and easy to implement, making them ideal for small businesses as well as large multi location operations. Every recording is created to support a smooth caller experience, whether you are updating a single auto attendant or managing dozens of extensions across multiple regions.
We keep pricing simple by billing per page and offer reduced rates for high volume projects. This works well for companies with several departments, locations, or specialized contact points. If you need recordings in English, French, Spanish, or another language, we work with professional voice talent in almost any language to support your communication needs.
🧾 Per Page Pricing
Straightforward billing based on script length. In most cases, real human voice recordings are actually more affordable than AI voice generation, which often charges ongoing fees or usage credits.
💼 Bulk Discounts
Lower rates available for larger projects or multi location organizations.
🌍 Multi Language Options
Access to professional voice talent in many languages to support regional or global communication.
🎧 Clean and Ready to Use
All audio is delivered in the correct format for your phone system, fully produced and ready to upload.
⚡ Fast Turnaround
Quick delivery while maintaining high production quality. We also remove all the DIY steps, so businesses do not need to script, generate, edit, format, or troubleshoot anything. You simply load the finished audio and test it.
Give Your Business a Distinct Voice
If your phone system sounds rushed, unclear, or generic, your business may be losing valuable opportunities. A caller’s experience is shaped by every part of your telephony system, from the main menu to on hold messaging to after hours greetings. At COHM, we help businesses of all sizes create a polished, consistent, and fully branded caller journey. Whether you are updating one auto attendant or managing a complex multi location telephony setup, our tailored recordings ensure every caller hears professionalism, clarity, and warmth from the moment the phone rings. A well designed telephony experience builds trust, supports your brand, and helps callers take the next step with confidence.
LISTEN TO DEMOS
Frequently Asked Questions
Telephony services cover every audio touchpoint in your phone system — auto attendant greetings, call tree menus, on hold messaging, after hours prompts, and voicemail greetings. Together they shape the caller experience from the first ring to the moment someone reaches your team. A professionally produced telephony setup reduces hang-ups, builds caller confidence, and ensures your business sounds consistent and credible at every interaction.
For most businesses — yes, significantly. AI voices handle volume well but lack the warmth, pacing, and brand personality that make callers feel welcome. More importantly, COHM handles everything for you: scripting, casting, recording, and delivery. You get finished audio files with no DIY steps, no ongoing usage fees, and a result that actually sounds like your brand. In most cases our human voice recordings are also more affordable than AI voice tools that charge recurring credits or subscription fees.
Yes. We format audio for all major platforms, including RingCentral, 8×8, Zoom Phone, Avaya, Mitel, and Cisco. Every file is delivered clean, tested, and ready to upload so you do not have to troubleshoot formats or settings.Yes — every file is delivered in the exact format your system requires. We work with VoIP platforms like RingCentral, 8×8, Zoom Phone, and Vonage; cloud services like Dialpad and GoTo Connect; enterprise platforms like Genesys and Five9; and traditional PBX hardware from Mitel, Cisco, Avaya, and Panasonic. If you’re unsure what format you need, just ask — we’ll handle it.
Yes. We produce professional recordings in English, French, Spanish, and many other languages, with access to native voice talent across a wide range of accents and regional dialects. For businesses serving bilingual markets or operating across multiple regions, we can produce fully parallel phone trees in each language, delivered and formatted for your system.
We bill per page of script, keeping pricing clear and predictable. Bulk discounts are available for high-volume projects or multi-location businesses. There are no hidden fees — technical support, file formatting, and upload assistance are all included. Contact us for a free quote based on your specific setup.
VoIP Telephony Service That Blend Smart Technology with Real Human Connection
Your phone system is often the first place customers experience your business. The way your auto attendant sounds, the way your menus guide callers, and the way your on hold messaging fills the quiet moments all help shape how callers feel before they ever speak to your team.
At COHM, we combine smart technology with a real human voice to create a caller experience that is smooth, welcoming, and fully aligned with your brand. The system handles the automation in the background while a natural voice leads the caller clearly from one step to the next.
🎙️ Professional Voice Prompts
Clear and welcoming guidance through your phone menus.
⏳ On Hold Messaging That Works
Share updates, helpful information, or promotions while callers wait.
🌐 A Consistent Brand Voice
A unified sound across every part of your telephony system.
📈 Better Caller Satisfaction
Fewer hang ups and easier call flow through clear communication and a more pleasant experience.
Natural Speech Voiceovers: A Smart Choice for Business Phones
A real human voice adds warmth, clarity, and authenticity to your phone system, something robotic voices simply cannot replicate. At COHM, our professionally recorded voice greetings work seamlessly with VoIP, cloud-based, and traditional phone systems.
Here are six reasons to use professional voice recordings and custom greetings for your business:
A natural voice adds warmth, clarity, and authenticity to your phone system—something synthetic or robotic voices simply can’t match. It gives your callers the sense that they’re connecting with a real business that values professionalism and personal service. Whether it’s a greeting, menu, or on-hold message, a human voice builds trust and leaves a lasting impression.
Let's chat
Our Services
In addition to on hold messaging, COHM offers a full suite of audio branding services that elevate every part of your business communication. Whether you want to improve the way callers experience wait time, create the right atmosphere in your store, or share your story through a professionally produced podcast, we help your brand sound its best.
📞 On Hold Messaging
Branded voice messages with background music that keep callers engaged while they wait.
🎵 In Store Music
Licensed playlists tailored to match your brand’s tone and enhance the customer experience.
🎧 Podcast Production
Professional storytelling that showcases your business, your people, and your purpose.
Let your brand sound as strong as it looks with audio that creates a lasting impression at every touchpoint.
The Impact of Being On Hold
Now, let’s talk about the impact of being on hold. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging audio productions rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting. Using creative marketing tools will keep them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% of clients prefer hearing music during wait times rather than silence? This simple detail can make a significant difference in customer satisfaction. By incorporating captivating audio productions into your on-hold messaging, you can effectively engage your customers, reduce perceived wait times, and keep them interested and informed during this crucial period. Whether it’s soothing background music or informative messages, enhancing the waiting experience can help retain customers and leave a positive impression of your brand.
Engaging Audio Productions
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging audio productions that keep your callers interested and connected while they wait on hold. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial business phone call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during waiting times. Using on hold advertising improves customer support and experience.
Empowering Your Brand is Easy
At COHM, we create professional voice recordings that integrate seamlessly with a wide range of phone systems. Whether your business uses VoIP, cloud based platforms, enterprise level solutions, or traditional PBX hardware, every IVR prompt and on hold message is formatted for easy installation and optimized for clear, reliable performance.
✅ Our voice recordings work with:
VoIP systems such as RingCentral, 8x8, Zoom Phone, and Vonage.
Cloud based phone services including Dialpad, GoTo Connect, and Aircall.
Enterprise platforms such as Genesys, Five9, NICE, and Amazon Connect.
Traditional PBX setups such as Mitel, Cisco, Avaya, and Panasonic.
Discover how our services can elevate your brand.
Experience the difference with us
Curious about how COHM can elevate your business? Don’t hesitate to reach out to us today. We prioritize prompt customer service and guarantee a response within 24 hours.
Ready to Collaborate?
"*" indicates required fields
