Avaya Small Business Phone Systems
Services
A smart office phone system makes every call feel seamless and professional.
Why Your Business Needs the Right Office Phone System
A reliable office phone system is the backbone of smooth business communication, and Avaya delivers the performance small businesses need to stay connected. With Avaya Small Business Phone Systems, your team can manage calls seamlessly, guide customers with confidence, and maintain a professional brand presence in every interaction. Professional, well-structured systems also help reduce missed calls, keep customers engaged with clear messaging, and create a consistent experience that strengthens brand trust.
We specialize in helping small businesses choose, install, and optimize Avaya systems that fit their workflow and budget. From crystal-clear call routing and voicemail to full support for custom on-hold messaging and music, every call becomes a chance to reinforce your brand and build stronger customer relationships.
Whether you are upgrading outdated hardware, expanding into multiple locations, or setting up your first phone system, we will guide you through the process and ensure you get a solution that scales with your business. With Avaya, you not only improve call quality but also reduce staff workload and create a caller experience that keeps people on the line.
Not sure if an Avaya system is right for your business? We have created a helpful guide to compare your options and find the perfect fit for your needs.
Why Choose Avaya Small Business Phone Systems
1
Balanced Technology and Caller Experience
Read More Avaya systems are more than just hardware and software. We make sure your setup supports not only technical performance but also smooth caller flow, professional audio, and a polished customer experience.
2
Designed Around Your Business Goals
Read More Avaya offers scalable solutions, and we take the time to match the right system to your team size, growth plans, and customer expectations. No one-size-fits-all recommendations, only what works for your business.
3
Simplified Selection Process
Read More With multiple models and features available, it can be overwhelming to choose the right system. We guide you through Avaya’s options and only present solutions that meet your specific needs and budget.
4
We Ensure Seamless Support for Professional Audio
Read More Avaya phone systems integrate beautifully with custom greetings, on hold messaging, and multi-language prompts. We ensure your system is set up to deliver the polished audio experience your callers expect.
5
Expert Setup and Negotiation
Read More As Avaya resellers, we know how to get the best pricing, features, and service. We handle the setup process and coordinate with the right contacts so you can focus on running your business, not the technical details.
6
Reliable Local Partnerships
Read More We work with trusted, often local Avaya resellers who provide faster, more personalized support than national carriers. This ensures your business has ongoing assistance and a partner you can rely on.
Avaya Small Business Phone Systems combine advanced features with reliability and scalability, making them a smart investment for growing businesses. Let COHM help you choose and implement the right Avaya system so every call reflects the professionalism and care your brand stands for.
Why Work With a Phone System Broker Like COHM?
As a business phone system broker, our goal is to ensure you get the right solution for your company without overpaying or ending up with a system that doesn’t fit your needs. We take the time to understand your team’s workflow, your callers’ expectations, and your growth plans.
From there, we match you with the best-fit solution — whether it’s a VoIP system, PBX setup, cloud-based phone system, or a hybrid model through our network of trusted partners..
Thanks to our long-standing partnerships, we can secure exclusive pricing and added value you won’t find by going direct. You get expert guidance, custom-fit technology, and cost savings — all without the stress of shopping around or negotiating on your own.
📞 Needs Assessment and System Selection
We analyze your operations, team structure, and caller journey to recommend the best small business phone system for your goals.
💰 Exclusive Partner Discounts
Through our Avaya and PBX partnerships, we unlock discounted pricing and additional value that helps you save on installation and long-term costs.
🎙️ Custom On Hold Marketing and Messaging
We integrate branded on hold music, promotions, and messaging to turn every second of hold time into a revenue-building opportunity.
🔗 Professional IVR and Auto Attendant Recordings
We script, record, and format your prompts to create a seamless, professional caller experience that represents your brand from the first hello.
Frequently Asked Questions
A phone system broker acts as a consultant to match your business with the best phone system for your needs, negotiate pricing, and ensure compatibility with features like custom on hold messaging and professional IVR recordings.
Brokers like COHM save you time, secure better pricing through partnerships, and ensure your system is optimized for branding, caller flow, and future scalability.
Yes. We make sure your new or existing phone system supports custom on hold marketing, licensed music, and professional voice prompts to create a seamless caller experience.
No. While we are an Avaya partner for small business phone systems, we also work with PBX, VoIP, and cloud-based solutions from other trusted providers to find the right fit for your business.
Absolutely. We can audit your current setup, optimize your call flow, and ensure it’s compatible with branded messaging and on hold marketing without requiring a complete overhaul.
We work closely with trusted local resellers and providers to ensure your system is installed, configured, and integrated with your IT infrastructure — without added hassle or unnecessary costs to you.
Natural Speech Voiceovers: A Smart Choice for Business Phones
A professional voice message adds warmth, clarity, and authenticity to your phone system—qualities that synthetic voices can’t replicate. At COHM, our custom-recorded voice messages integrate seamlessly with VoIP, cloud-based, and traditional phone systems.
Here are six key reasons to choose professional voice messages and custom IVR systems for your business:
A professional voice message brings warmth, clarity, and authenticity to your phone system—qualities that synthetic or robotic voices can’t deliver. It tells callers they’re connecting with a business that values professionalism and personal service. Whether it’s a greeting, menu option, or on-hold message, a natural human voice builds trust and leaves a lasting, positive impression.
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Case Study: Building a Professional Caller Experience
Client: West Quebec Shed Company
Industry: Outdoor Structures / Retail
Challenge: West Quebec Shed Company was receiving a growing volume of customer inquiries during peak building season. Their existing phone system had no auto-attendant, generic voicemail greetings, and no on-hold messaging. This resulted in long hold times, missed calls, and a caller experience that did not match the company’s reputation for quality craftsmanship.
Solution: COHM partnered with the West Quebec Shed Company to design a professional, branded phone experience that improved customer communication and supported sales.
Avaya Small Business Phone System: We worked with a local reseller to implement an Avaya system that could handle higher call volumes and provide clear routing for sales, service, and delivery inquiries.
Custom IVR & Voicemail Greetings: COHM scripted and recorded a warm, professional auto-attendant and department-specific voicemail messages to guide callers quickly and efficiently.
Read More
On-Hold Marketing: We created custom on-hold messages highlighting delivery options, seasonal promotions, and FAQs like building permits and paint customization.
Results:
📈 30% drop in abandoned calls during peak season.
💰 25% increase in sales inquiries attributed to on-hold promotions informing customers about custom paint options and delivery services.
🎙️ A consistent, professional sound across every caller touchpoint, strengthening the company’s brand image.
Quote from the client:
"We wanted our phone experience to reflect the same care and quality we put into our sheds. COHM handled everything, from helping us choose the right system to crafting the perfect voice messages. Our customers noticed the difference immediately."
We prioritize prompt customer service and guarantee a response within 24 hours.
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