Office Phone Systems

A phone system broker takes the guesswork out of choosing the right setup. Instead of pushing one brand or one type of system, a broker compares options across multiple providers and matches you with the best fit for your business size, call volume, and budget.

• Unbiased advice – Brokers aren’t tied to a single vendor, so you get recommendations based on what you actually need, not what a sales team wants to sell you.
• Time savings – No need to spend hours researching providers or sitting through sales pitches. A broker does the legwork and narrows it down for you.
• Better pricing & terms – Because brokers work with multiple providers, they often have access to preferred rates, promotions, and flexible contracts you wouldn’t get buying direct.
• Support & guidance – You get an expert who can explain technical details in plain language, make sure your system is set up properly, and remain a point of contact if you run into issues later.

In short, going through a broker means you get the right system, at the right price, without the hassle.

Yes—that’s exactly what a broker is for. Each type of system has its own strengths, and the right fit depends on how your business works day-to-day.

• VoIP (Voice over Internet Protocol) – Great for businesses that want flexibility and lower long-distance costs. Calls run over the internet, which means you’ll need a reliable connection, but you’ll also get modern features like call forwarding, mobile integration, and video calling.
• PBX (Private Branch Exchange) – A traditional on-site phone system. These are reliable and can handle complex setups, but they require more upfront investment in hardware and ongoing maintenance. PBX is best for companies that want full control over their system and have IT resources to manage it.
• Cloud-based systems – These combine the best of both worlds. Hosted by a provider, they cut down on hardware costs and scale easily as your team grows. You pay a monthly fee, and the provider handles updates, security, and support. Ideal for businesses that want modern features without managing equipment themselves.

As a broker, we’ll look at your budget, call volume, office setup, and future growth plans—then walk you through the pros and cons of each option so you can make a confident decision.

Yes. Along with helping you choose the right phone system, we can provide professionally produced on-hold messaging and IVR (auto attendant) recordings tailored to your business.

• On-hold messaging keeps callers engaged with useful info, promotions, or updates while they wait.
• IVR recordings give your phone system a professional, branded voice that guides callers smoothly to the right person or department.
• Custom voice talent – We work with professional voice artists to match your brand style, whether you want a warm, friendly tone or a polished corporate sound.
• Turnkey setup – We don’t just hand you files—we format everything for your specific system so it’s ready to plug in.

This way, your phone system isn’t just functional—it also delivers a professional caller experience that reflects your brand.

Savings depend on the size of your business and the type of phone system you choose, but in most cases, our clients see significant cost reductions compared to buying direct.

• Lower upfront costs – We compare multiple providers to find systems that don’t lock you into expensive hardware or unnecessary features.
• Better monthly rates – Because we work with a range of partners, we can often secure preferred pricing that isn’t available to the general market.
• Flexible contracts – Avoid long-term commitments that cost more in the long run. We help you find terms that fit your business.
• Operational savings – With the right system, you’ll reduce downtime, avoid wasted minutes, and improve call handling efficiency.

On average, businesses save 15–30% by going through a broker instead of negotiating alone. We’ll give you a clear cost comparison upfront so you can see exactly where the savings are.

Absolutely. One of the biggest advantages of working with a broker is that we can recommend systems designed to grow with you.

• Multi-location support – We’ll connect you with solutions that unify your offices, remote staff, and mobile devices under one system, so callers always get a seamless experience.
• Scalability – Whether you’re adding a single employee or opening a new branch, we’ll make sure your system can expand without costly upgrades.
• Centralized management – Cloud and VoIP options let you manage all your locations from a single dashboard, saving time and reducing IT headaches.
• Future-proofing – We look at your long-term growth plans to recommend providers who can adapt with you instead of forcing a system change later.

With COHM and our partners, you don’t have to worry about outgrowing your phone system—we’ll help you choose a solution that scales as your business does.

We focus on helping you choose the right system and connecting you with trusted providers who handle installation and training. While we don’t set up the system ourselves, we’re always here to help guide the process and make sure you’re supported along the way.

• System selection – We simplify the decision-making and recommend the best fit for your business.
• Provider connection – We introduce you to partners who take care of installation, training, and support.
• Ongoing help – Even after your system is in place, COHM is always there to answer questions and point you in the right direction.

In short, we make sure you’re not navigating the process alone.