Veterinary Marketing: On Hold Messages
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Make a Pawsitive Impact With On Hold Messages
Veterinary Marketing: On Hold Messages
Veterinary clinics receive many phone calls each day. Using the time when clients are on hold can change a simple call into a great chance to get important messages across. On-hold messages offer a unique way to engage your callers by keeping them informed and entertained while they wait.
This is more than just holding the line. It gives your business a chance to educate clients about your services. You can promote special offers and reduce wait times. This helps build stronger and more meaningful connections with your customers.
With on-hold marketing, you can improve the caller experience. It also shows off your clinic’s skills, and it won’t cost a lot. Our services are an affordable and effective solution made for veterinary practices. It makes sure your phone system works as a strong marketing tool.
Hear a sample:
Cross-Sell & Educate
On-hold messages are a great way to increase sales. They promote valuable services like consultations, health check-ups, flexible financing, and wellness plans.
They inform callers about what your business offers. They also encourage callers to take action. This turns hold time into a chance to grow your revenue and build stronger client relationships.
Using the time your clinic places callers on hold is a great time to educate and engage pet owners! We design our services to share useful pet care tips. It also promotes wellness practices and offers support.
Engaging content during wait times can also reduce perceived wait time for your clients. On hold messages improve patient satisfaction, and give your veterinary office its own, friendly voice.
For years, we’ve proudly served numerous vets across Canada and the US. Our dedication to animal welfare motivates us to offer top-quality service and pricing to support this cherished industry.
Improve Customer Satisfaction
Have you ever considered how often your veterinary practice asks a call to stay on the line? Together, we can improve the way you engage with pet owners while patients wait with messaging that includes:
Keep callers informed by sharing your clinic’s hours, temporary closures or relocations. Share announcements and special events, like vaccination clinics. This helps them stay engaged and connected with what your clinic offers.
Pick a voice and melody that show the unique personality of your clinic. Create a warm, comfortable, and professional atmosphere. This will help clients feel relaxed and welcomed as soon as they arrive.
Offer useful pet care tips that educate and empower pet owners. Give them the tools and knowledge they need. This will help them care for and support the health, happiness, and well-being of their beloved pets.
Ticked Off? Keep Your Pets Safe!
As the seasons change, so do the challenges our pets encounter, introducing new risks and health considerations. Our latest video showcases one of our spring and summer productions, perfectly crafted for your clinic’s seasonal messaging. These tools help vets share useful tips with pet owners. This guidance keeps pets safe from pests and seasonal dangers.
Affordable Veterinary Marketing : Pricing
Maintain a polished and professional image with custom on-hold messages that go beyond just filling silence. These messages let you show your clinic’s skills in veterinary care. They highlight your dedication to quality services.
They also reinforce your commitment to the health and well-being of pets. Keeping clients informed and engaged improves their experience. Our services also build trust and loyalty. This way, they see your clinic as a trusted partner in their pet’s care.
We offer packages tailored to
the unique needs of vet clinics, combining flexibility and affordability. All our plans include:
Free on hold device and lifetime warranty
Free on hold messages and music for the holiday season
Unlimited custom scripting options
Dedicated technical support & scheduling options
The Impact of Being On Hold
Now, let’s discuss the impact of placing customers on hold. The statistics speak for themselves:
Boosting Customer Retention
Did you know that customers are more likely to remain on the line when they hear engaging on-hold marketing rather than silence? Our services boost client retention by up to 40%, helping to keep your callers engaged and connected.
Effective Marketing Tool
On-hold marketing leads to an average 28% increase in inquiries and requests for service and product information. This clearly demonstrates its effectiveness as a powerful marketing tool that enhances customer engagement and interest.
Seizing Opportunities
Approximately 34% of callers who disconnect from a call do not attempt to reconnect. This proves how important it is to make the most of every customer interaction. This starts the moment a client is waiting on hold. Using on hold marketing keeps them on the line so your team can close the sale.
Preferential Treatment
Did you know that 85% clients likes hearing music on hold during wait times over silence? By using captivating on hold messages, you can effectively capture and retain customers during this crucial period. By using captivating on hold messages, you can effectively capture and retain customers by using this effective marketing strategy.
Engaging On-Hold Messaging
Studies indicate that when confronted with silence, 90% of callers disconnect the call within 40 seconds. This emphasizes the need for engaging on-hold messages that keep your callers interested and connected. The end goal is to keep them on the line, longer.
Importance of a Great Impression
Did you know that 94% of marketing budgets are invested in getting that crucial customer call? If people hang up the call, businesses lose their investment. This highlights just how essential it is to make a positive impression during the hold time. Using on hold marketing improves customer support and experience.
Audio branding with COHM enhances brand recognition by transforming ordinary on-hold time into memorable, engaging experiences that resonate with callers. Through personalized messages and carefully selected music, we turn hold time into a strategic opportunity to build brand loyalty. Our productions keep callers engaged and strengthen your brand identity. This makes it easy for people to recognize, remember, and stay loyal to your business long after the call ends.
Who We Are
We are proud to be a trusted leader in veterinary communications in North America. We have been improving client experiences for over 40 years. Often working behind the scenes, our innovative audio solutions have reached countless pet owners, creating memorable moments through sound. From on-hold marketing to podcast advertisements, we provide high-quality audio productions.Read More
As technology keeps changing, we dedicate ourselves to staying ahead. We make sure our services include the latest advancements. At the same time, we maintain the creativity and quality you expect.
We want to help your clinic be a leader in care and communication. We take time to understand your clinic’s needs and goals.
Ready to Experience the COHM Difference?
Ready to explore how on-hold marketing can benefit your veterinary clinic? Within 24 hours, we will begin creating a custom on-hold experience for your practice. At COHM, we provide personalized pricing and solutions designed to fit the unique needs of veterinary professionals.
With our on-hold messaging services, you can educate pet owners. You can also promote your services. This will help you make a lasting impression on every call. Let’s work together to enhance your client communication and elevate your clinic’s image!
