On Hold Marketing

For over 35 years COHM has been helping companies establish a first impression that is professional, effective and memorable.


of callers prefer on hold messages vs. silence


of callers hang up within 40 seconds of silence

Custom On Hold Messaging & Music

COHM’s team of producers & content writers specialize in improving business branding with efficient audio imaging. COHM’s innovative design of professional produced voice marketing solutions is tailored to suit each individual businesses needs. The control is yours with no hassles. Our team will do it all for you.

Plans & Pricing

COHM offers on hold message services in 4 different plans – each offering flexibility and affordability. Each of our plans include our on hold equipment free of charge, customized production for the holiday season & unlimited scripting and technical support. Have a business with multiple locations? We also offer customized plans to better suit your needs. We guarantee to beat the competitors price.

Want to know how we can help your business? Contact us – we will get back to you within 24 hours.

The Facts of Being On Hold

Not sure if your business needs on hold marketing? Check the facts.

Average Hold Time of 45 Seconds

70% of business calls are placed on hold for an average of 45 seconds.

Callers Prefer On Hold Messages

85% of callers prefer on hold messages over silence

Callers Hang Up in Just 40 Seconds

With silence on the line, 90% hang up within 40 seconds.

70% of Callers Placed On Hold

7/10 business callers are placed on hold before the call is completed

On Hold Messaging Increases Inquiries

Average of 28% increase in inquiries and request of product information for products and services mentioned on hold

On Hold Messaging = Patience

Callers listening to an on hold message will stay on the line longer than with silence.

On Hold Increases Retention

On hold results in a 40% increase in retention

Average Person on Hold 60 Hours/Year

Average person is on hold 60 hours a year

Hang Ups = Lost Business

About 34% of callers who hang up won’t call back, ever

Silence = Missed Marketing Opportunity

94% of a company’s marketing budget is spent on getting a customer to call a business. Only 6% is spent on handling the call once it is received

Awesome customer service, professional scripting Very positive experience working with COHM for many years!

- Michelle McKenzie

Good service, and always keeps us in the loop. Would recommend!

- Gurmeet Bhullar

Ready To Get Started?