On Hold Marketing
For over 35 years COHM has been helping companies establish a first impression that is professional, effective and memorable.
of callers prefer on hold messages vs. silence
of callers hang up within 40 seconds of silence
Custom On Hold Messaging & Music
COHM’s team of producers & content writers specialize in improving business branding with efficient audio imaging. COHM’s innovative design of professional produced voice marketing solutions is tailored to suit each individual businesses needs. The control is yours with no hassles. Our team will do it all for you.
Plans & Pricing
COHM offers on hold message services in 4 different plans – each offering flexibility and affordability. Each of our plans include our on hold equipment free of charge, customized production for the holiday season & unlimited scripting and technical support. Have a business with multiple locations? We also offer customized plans to better suit your needs. We guarantee to beat the competitors price.
Want to know how we can help your business? Contact us – we will get back to you within 24 hours.
The Facts of Being On Hold
Not sure if your business needs on hold marketing? Check the facts.
Average Hold Time of 45 Seconds
70% of business calls are placed on hold for an average of 45 seconds.
Callers Prefer On Hold Messages
85% of callers prefer on hold messages over silence
Callers Hang Up in Just 40 Seconds
With silence on the line, 90% hang up within 40 seconds.
70% of Callers Placed On Hold
7/10 business callers are placed on hold before the call is completed
On Hold Messaging Increases Inquiries
Average of 28% increase in inquiries and request of product information for products and services mentioned on hold
On Hold Messaging = Patience
Callers listening to an on hold message will stay on the line longer than with silence.
On Hold Increases Retention
On hold results in a 40% increase in retention
Average Person on Hold 60 Hours/Year
Average person is on hold 60 hours a year
Hang Ups = Lost Business
About 34% of callers who hang up won’t call back, ever
Silence = Missed Marketing Opportunity
94% of a company’s marketing budget is spent on getting a customer to call a business. Only 6% is spent on handling the call once it is received
Awesome customer service, professional scripting Very positive experience working with COHM for many years!
- Michelle McKenzie
Good service, and always keeps us in the loop. Would recommend!
- Gurmeet Bhullar