Privacy Policy

Legal

Privacy Policy for COHM & Outcast Media

Effective Date: 03-25-2025

At COHM Inc., your privacy isn’t just a policy—it’s a priority. We understand that when you share your personal or business information with us, you’re placing your trust in our hands. That’s why we’re fully committed to protecting your data and being transparent about how we collect, use, store, and safeguard it.

Whether you’re browsing our website, reaching out for a quote, or working with us on a project, you deserve to know exactly how your information is handled. This Privacy Policy outlines the types of data we collect, the purposes behind that collection, how it’s stored, and the rights you have to access, update, or delete your information.

We’ve designed this policy to be easy to understand, so you can feel confident in how we manage your privacy—because earning and keeping your trust is essential to how we do business.

Information We Collect

To deliver high-quality, personalized service, we collect certain types of information when you interact with COHM Inc. This helps us operate effectively, communicate with you efficiently, and continuously improve your experience.

a. Information You Provide to Us

We collect information directly from you when you interact with our team, request a quote, place an order, or use our services. This may include:

Contact Information – such as your full name, company name, email address, phone number, and other business-related details you choose to share.
Billing and Payment Information – including billing addresses and payment method details necessary for invoicing, processing transactions, and maintaining accurate financial records.
Project Files and Content – such as voiceover scripts, audio recordings, artwork, schedules, and any other materials or data you send us in the course of a project or service request.

b. Information We Collect Automatically

When you visit our website or use certain online tools, we automatically gather some technical information to help us understand how our services are being used and to ensure everything runs smoothly. This includes:

Usage Data – including the pages you visit, how long you stay on our site, the links you click, and other behavior analytics. This helps us optimize our website and troubleshoot issues more effectively.

Device and Technical Information – such as your browser type, operating system, IP address, and other device identifiers.

How We Use Your Information

We use the information we collect to provide a smooth, reliable, and personalized experience. Specifically, we may use your data to:

Deliver and Improve Our Services
We use your information to fulfill requests, deliver projects, customize our offerings, and continuously improve our services based on your needs and feedback.
Process Payments and Manage Billing
Your billing details are used strictly for invoicing, processing payments, sending receipts, and maintaining accurate records in compliance with accounting standards.
Communicate with You
Whether it’s confirming a service, sending project updates, requesting feedback, or responding to your questions, we use your contact details to keep in touch and provide timely, relevant support.
Meet Legal and Regulatory Requirements
In certain cases, we may need to retain or disclose information to comply with applicable laws, tax requirements, or legal processes.

We do not—and will never—sell, rent, or trade your personal information to third parties. Your trust is important to us, and we treat your data with the care and respect it deserves.

Sharing Your Information

We only share your information when it’s necessary to operate our business effectively, fulfill services, or comply with legal obligations. In all cases, we ensure that your data is handled with care and confidentiality.

We may share your information with:

Trusted Service Providers
These include third-party partners who help us operate our services—such as secure cloud storage platforms, voice talent contractors, billing systems, and payment processors. They only receive the information they need to perform their specific function and are contractually obligated to protect your data.
Law Enforcement or Regulatory Authorities
If required by law, subpoena, or other legal process, we may disclose your personal information to comply with legal obligations or respond to lawful requests.
Business Transitions
In the event of a merger, acquisition, sale of assets, or restructuring, your information may be transferred as part of the business assets. If this occurs, we will take steps to ensure your data continues to be protected in line with this Privacy Policy.

We only work with third parties who share our commitment to data protection. Any partner or vendor we work with is required to use your information solely for the purpose of delivering services on our behalf and to maintain confidentiality and security.

Data Storage and Security

We take the security of your information seriously. All data entrusted to COHM Inc. is stored on secure servers, and we implement a combination of administrative, technical, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction.

These measures include:

Secure access controls and authentication protocols
Data encryption where appropriate
Regular system monitoring and updates
Use of trusted third-party platforms with strong security reputations

While no system can ever be completely immune to potential threats, we follow industry best practices to minimize risk and respond quickly to any potential vulnerabilities.

Your trust is our priority, and we’re committed to keeping your data as safe as possible throughout your relationship with us.

Your Rights and Choices

Depending on where you live—such as within the European Union (under the GDPR) or California (under the CCPA)—you may have certain rights regarding your personal information. At COHM Inc., we respect your right to control your data and are committed to honoring valid requests promptly and transparently.

You may have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your personal data, where applicable
Object to or restrict certain types of data use, including direct marketing
Withdraw consent at any time, where processing is based on your consent

To exercise any of these rights or inquire further, simply email us at hello@cohm.com. We may need to verify your identity before processing your request for your protection.

We believe in transparency, respect your choices, and aim to make managing your data as easy and straightforward as possible.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies (like pixels and web beacons) to improve your browsing experience, analyze website performance, and understand how visitors interact with our site.

Cookies help us:

Remember your preferences for future visits
Measure the effectiveness of our content and pages
Identify technical issues and improve site functionality

These tools do not collect personally identifiable information unless you have voluntarily provided it through forms or communications.

You can manage or disable cookies through your browser settings at any time. However, please note that some features of our website may not function properly if cookies are turned off.

By continuing to use our website without adjusting your settings, you consent to our use of cookies as described in this policy.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as completing projects, providing support, maintaining accurate business records, or meeting legal and regulatory obligations.

Specifically:

Client files, such as audio recordings, scripts, and project materials, are stored for a reasonable period to accommodate potential revisions, follow-up requests, or future collaborations.
If you request that we delete your files or personal data, we will securely remove them from our systems, unless retention is required by law or necessary for legitimate business purposes (e.g., resolving disputes or enforcing agreements).

We regularly review our storage practices to ensure we’re not holding on to your information longer than needed. If you’d like us to delete your files or personal data, you can email us at hello@cohm.com at any time.

Third-Party Links

Our website may contain links to external websites or services operated by third parties. These links are provided for your convenience or reference, but please be aware that COHM Inc. is not responsible for the privacy practices, security, or content of those third-party sites.

We encourage you to review the privacy policies of any external websites you visit, especially if you choose to share your personal information with them.

Once you leave our website, our Privacy Policy no longer applies. Always exercise caution when interacting with third-party platforms.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make updates, we will revise the “Effective Date” at the top of the policy.

In cases of significant changes, we may also notify you directly—such as via email or a prominent notice on our website—so you’re always informed about how your data is being used.

We encourage you to review this policy periodically to stay up to date on how we protect your information.

Your continued use of our services after any changes to this Privacy Policy means you accept those changes.

Contact Us

Have questions about your data or this policy? Reach out:

COHM Inc.
PO Box 30005 Greenbank North Ottawa ON
hello@cohm.com
800-267-5229