Skip to content
Login

Marketing On Hold For Medical Professionals

03/24/2024

Studies have shown that providing engaging content during wait times can help in reducing the perceived wait time for patients

Medical Clinics

Auto Attendants & Marketing On Hold

Picture this: A bustling medical clinic, phones ringing off the hook as receptionists juggle call after call, placing people on hold. But what happens when those calls are put on hold? Minutes tick by, patience wears thin, and frustration mounts. That’s where we come in. Our services, such as auto attendants and on-hold messages, are the lifeline that keeps your patients engaged, ensuring they stay on the line while your dedicated team works tirelessly to meet their needs. Intrigued by the impact of these services on your clinic? Let’s explore some key insights.

Enhancing Patient Experience: Step into the shoes of a patient calling a clinic: the anticipation, the wait, and then… on-hold music. But wait, it’s not just any music—it’s an opportunity. On-hold marketing transforms those moments of waiting into an experience. Patients are greeted with professional auto attendant greetings and then placed on hold. They have to wait, but not in silence; patients hear valuable information, comforting reassurance, and even a touch of entertainment. It’s more than just a wait—it’s a chance to enhance their experience, making each moment count.

Education and Information: Clinics can educate patients about health topics, services offered, preventive care, appointment scheduling, etc. through on-hold marketing. This not only helps in keeping patients informed but also promotes the clinic’s services and expertise.

Building Trust and Credibility: On-hold messages can build patient trust by sharing clinic credentials, expertise, and commitment to care. This is especially important in healthcare, where trust is crucial in patient-provider relationships.

Promoting Services and Special Offers: On-hold marketing promotes clinic services, such as check-ups, vaccinations, and wellness programs.

Reducing Perceived Wait Time: Engaging content during wait times can reduce perceived wait time. On-hold music and messages can improve patient satisfaction.

Cross-selling and Upselling: On-hold marketing can cross-sell or upsell complementary services or products offered by the clinic, such as telemedicine consultations, health screenings, or wellness packages.

On-hold marketing is a powerful communication tool that keeps patients entertained while they wait and enhances their experience by educating and promoting your clinic.

We specialize in custom phone solutions for clinics. Let’s create memorable experiences for your patients with affordable auto attendants and on-hold messages.

patients on hold listening to auto attendant and on hold music
Back to blog menu