What is IVR? (Interactive Voice Response) cohmadmin March 18, 2019

What is IVR? (Interactive Voice Response)

IVR (Interactive Voice Response) is an automated business phone system technology that enables a computer to interact with callers. IVR serves multiple purposes including the routing of phone calls and gathering information through voice recognition and DTMF (Dual-tone multi-frequency) tones. DTMF is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys.

In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

IVR System Benefits:

  • Reduce negative phone treatment
  • Improve business image
  • Collect valuable data through surveys and polls
  • Automated office call routing
  • Call center forwarding
  • Information lookup for callers

COHM specializes in the quality and efficiency of natural speech voice prompt recordings for all applications. We create seamless natural speechrecordings to compliment any application in Speech Recognition, IVR/VRU systems, Auto Attendant Daytime/Nighttime greetings, call center ACD, Virtual VOIP, Web Based audio, and learning videos. Contact COHM, Inc. today to learn more about our IVR services.