We have all experienced calling into a company only to be met with a friendly voice asking us what we need and to press “1” for sales, or “2” for support. What most business owners, marketing managers and CEO’s miss is the value this kind of system has for a business...
At one point, people all around the world find themselves on hold with some sort of service provider. Depending on what type of company they are calling, they can expect to be on the line with them for minutes to hours. As a customer, this can be frustrating! Ease...
