On Hold Music vs. On Hold Marketing – Which Is Better?

When a business finally decides to customize their phone systems with an automated on hold program, there are two main options. One is to pick the bargain, which is on hold music services only. On hold music won’t exactly entertain your client base, but it will...

Small Business: The Struggle to Catch Callers on Time

All business owners would agree that if you are going to place your prospective clients on hold for too long, you run the risk of losing their business. According to a recent study that examined a small business first quarter of call flow, 63% of calls were answered,...