Frequently Asked Questions (FAQs)
What is On Hold Marketing?
On Hold Marketing is a professionally recorded marketing tool that airs your promotional messages and general information (hours of operation, location, etc.) during your clients hold period.
What areas geographically can you service?
We service clients worldwide, and in all different languages
Can I have On Hold messaging & how does the service work?
If your business has a phone system, you can have ‘On Hold’ marketing. Depending on what type of system you have, we have a practical solution for you. Our team remotely loads your marketing messages from our office to yours when you need it, without interrupting your busy day. We do it all for you!
I record my own Voice Prompts. Why would a professionally recorded Voice Prompt benefit my business?
When prompts are not professionally recorded, it creates unwanted background reverberation and unpleasant mouth sounds. Easing caller irritation with professionally recorded Voice Prompts, your business can reduce negative phone treatment significantly, and improve your business' image.
What is the turnaround time for a completed project and how can I retrieve it?
We have a standard 5 business day turnaround time. For rush services, we can have a project completed in as little as 24 hours. For On Hold, we remotely load the message to your business location. Voice Prompt project are sent to our clients via email with a secure link to access all recorded files with ease. We also store your files just in case you need to retrieve them years down the road.